Helpdesk Technician

Champaign-Urbana Public Health District

Helpdesk Technician

The Champaign-Urbana Public Health District (CUPHD) is seeking a full-time Helpdesk Technician. The selected candidate will assist all staff and respond to computer software, hardware and network-related issues. In addition, manage the helpdesk ticket system via phone, e-mail and in person. This candidate must also provide excellent customer service.

Duties and Responsibilities include:

• Identify, research and resolve technical issues including but not limited to PCs, phone, voicemail and electronic key cards and readers.
• Resolve end user technical issues.
• Install, maintain, configure and upgrade PC software.
• Resolve application and hardware issues.
• Participate in workstation installation, moves, additions and changes; build and configure PCs.
• Configure printers and copiers and establish local or network connections.
• Troubleshoot network connectivity.
• Provide support for remote technologies.
• Respond to helpdesk tickets via phone, e-mail or in person.
• Maintain asset tracking.
• Public Health Emergency Response Responsibilities: All District employees must be able to respond to public health emergencies when needed and appropriate. During an emergency response, employee may be assigned to a role in either operations, logistics, or administration by the Incident Commander and/or Section Chief in addition to regular duties.
• Performs other duties as required.

Requirements and Qualifications

• Associate's degree or equivalent from a two-year college or technical school in a computer-related field plus two (2) years of experience, or equivalent work experience in a helpdesk or desktop support position.

CUPHD provides a comprehensive benefits package which includes:

• health, dental, and vision insurance with enrollment beginning on the employee's first day of employment
• 14 paid holidays per year
• 12 sick days earned per year
• 15 days of paid time off earned in the first year of employment
• short-term and long-term disability benefits
• comprehensive pension plan offered through Illinois Municipal Retirement Fund (IMRF)

The expected annual starting salary is $47,170. Full annual salary range for a Class 5 IT Helpdesk Technician is $47,170 - $63,679 for a 40-hour week.

To apply, go to: https://secure4.saashr.com/ta/6173898.careers?CareersSearch. Applicants may also come in to apply online at?CUPHD, 201 W. Kenyon Road, Champaign, IL 61820.For full consideration, you must complete the application process.

Men, Women, Veterans, and individuals of all abilities are encouraged to apply. CUPHD also strongly encourages people of color, transgender, and non-binary people to apply. In compliance with the ADA Amendments Act (ADAAA), if you need accommodations to apply, please contact LaTasha Aragon at laragon@c-uphd.org. CUPHD is an equal opportunity employer and welcomes everyone to join its team.?

CUPHD highly recommends being fully vaccinated with the most-up-to-date (September 2025 and beyond) influenza (seasonally).Vaccinationstaken prior to September 2025 will not be accepted. Employees not vaccinated are required to mask from December 1st until April 1st of each year. Proof ofvaccinationsor a signed declination form must be on file with Human Resources prior to start date.

The recruitment will remain open until filled; however, it will not close prior to November 20, 2025. This is a collective bargaining unit position with AFSCME.

Posted November 6, 2025