On site - Contact Center Representative - Orion Building

Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: Patient Access Center: Lee Physician Group Contact Center

Work Type: Full Time

Shift: Will receive set schedule upon offer. 5, 8 hour shift style shifts. We have hours of 7am to 7pm

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Now Hiring: Customer Service Representative Contact Center (ON SITE at Lee Health!)

Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
Schedule: Full-time, On-Site
Recruiter Contact: Lara King

Important Steps Before Your Interview:
1 Download the WebEx app before your interview with Lara King (Recruiter for this role). Youll be on camera for your first interview .
2 Youll need to complete a typing test and pass with 30 words per minute .
3 As long as you pass the typing test, youll move directly into your on-site interview with the Hiring Manager and Leadership Team for the Lee Physician Group Contact Center the same day!
Leadership often makes offers quickly, ensuring a seamless and positive candidate experience

Are you ready to bring your high-volume contact center experience to one of Southwest Floridas top healthcare systems? Join our Lee Health Contact Center Team, where every call is an opportunity to make a difference in a patients life!

Why Youll Love This Role:
Fast-Paced Atmosphere: Keep your energy high with a steady call flow (up to 100 calls per shift).
Clear Metrics & Structure: Thrive in an environment where expectations are defined, measurable, and achievable.
Impactful Work: Every call you take helps patients access the care they need.
Professional Growth: Gain valuable experience in healthcare systems while working with a supportive, performance-driven team.

Performance Metrics:
Call Volume: Up to 100 calls per shift
Average Handle Time (AHT): 4.5 minutes per call
Non-Call Time: <20%
Quality Assurance (QA): 80% accuracy in safety, scheduling & patient experience
Adherence: Maintain 90% or higher schedule compliance

Preferred Experience:

• Previous Contact Center / Call Center experience in a high-volume environment

• Strong computer and data-entry skills

• A passion for providing great service with a smile

Benefits:

• Competitive salary

• Medical, dental, and vision coverage

• Paid time off & holidays

• Retirement savings plans with employer contributions

• Career development and training opportunities

• Supportive, team-oriented work environment

If youre looking for a career where your skills truly make a difference apply today and take the next step with Lee Health!

The Patient Access Specialist position is often the first point of contact for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, and offices. The Patient Access Specialist plays a key role in the LPG Contact Center success, as his/her immediate interaction with patients impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service, is an essential function of this job. The person in this role must be committed to delivering the highest quality service with exceptional patient experience. The Patient Access Specialist responsibilities include registration, scheduling and recording of patient communications. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. The person in this position must be comfortable in a fast-paced environment, able to work with dual monitors and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.

Education:High School Diploma or equivalent required.

Experience:Minimum of 6 months of Customer Service Experience required. Minimum of 6 months of scheduling experience preferred.

Certification:N/A

License:N/A

Other:Medical terminology knowledge desired. Excellent customer service, including verbal and written communication skills are required. Must be able to type a minimum of 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Epic experience preferred. Bilingual is helpful.

US:FL:Fort Myers