National Education Training Specialist

The National Education and Training Specialist has the opportunity to make a significant contribution to the success of Demant hearing aids. This individual is responsible for delivering training to staff internally (e.g. through new hire onboarding) and customers externally (e.g. hearing care professionals from Demant's sister companies and independent sales channel).

The ideal candidate is an audiologist and a dynamic presenter who has demonstrated expertise in delivering training through a variety of medium, including virtual (live and self-paced) and in-person. The National Education and Training Specialist must also be comfortable delivering training to large groups (can range from 10-100+) and providing more individualized coaching to hearing care professionals one-on-one.

• Provides virtual and in-person training and education for customers and staff on Demant hearing aid products, accessories and technologies.
• Provides virtual, self-paced training on online educational portals such as AudiologyOnline.
• Assists with corporate onboarding program for employees including but not limited to providing an overview of the product philosophy, fitting rationale and core technologies within the product portfolio
• Ensures that Account Managers, Field Trainers and other customer facing employees have the necessary information on the activity of the customers by documenting all training, phone calls and contacts through Salesforce.
• Maintains a positive experience with every contact to develop long term customer relationships.
• Measures the effectiveness and impact of training and uses the data to continuously improve training delivery.
• Helps in the development and review of effective training materials with in-depth understanding of principals of learning design and is proficient in various formats (digital, powerpoint, audio, etc.).
• Communicates with customers and Demant staff within the following standards:
  • Voice-mail and E-mail returned within 1 day.
  • Call reporting sent within 2 days.
  • Expense reports and special information requests sent within 7 business days.
• May perform miscellaneous tasks/projects as directed by manager.

• AuD. required.
• Demonstrated experience and expertise in delivering presentations, virtually and in-person, including strong knowledge on how remote modality differs from in-person training.
• Prior experience in delivering in-person training in small and large settings strongly preferred.
• Audiologist with 2+ years' experience and a strong clinical background in hearing aid dispensing, instrument verification and best practices.
• Highly proficient in using various productivity and instructional design software programs (MS Office, Articulate etc).
• Strong organizational, planning and time management skills.
• Must be able to prioritize and organize planning with a national scope.

• What we have to offer:
  
  Medical, dental, prescription, and vision benefits
  
  24/7 virtual medical care
  
  Employee Assistance Program for you and your family
  
  401(k) with company match
  
  Company-paid life insurance
  
  Supplemental insurance for yourself, your spouse/partner, and your children
  
  Short-term and long-term disability insurance
  
  Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
  
  Pet Insurance
  
  Commuter accounts

  The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

  The pay range for this position is expected to be between $100,800 to $126,000 yearly; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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