Patient Service Specialist-Neurosurgery & Spine

Description

Clerical/Administrative Support
Req #: 56956

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Specialist - Neurosurgery & Spine
Location: 92 Campus Drive, Suite A, Scarborough, ME 04074
Schedule: Monday-Friday, 7:30 a.m.-4:00 p.m. (consistent schedule)
Remote Flexibility: After approximately six months of training, team members may work remotely up to four days per week.

MaineHealth is seeking a Patient Service Specialist (PSS) to join our Neurosurgery and Spine team in Scarborough. In this role, you'll serve as the first point of contact for patients referred to our busy practice. You'll help process incoming referrals, schedule appointments, and ensure each patient's experience begins with exceptional service and efficiency.

We're looking for someone who thrives in a collaborative, fast-paced environment and takes pride in providing compassionate, accurate support to patients and providers alike. While prior medical clerical experience is helpful, we're willing to train the right candidate who demonstrates strong communication skills and a commitment to excellence in patient care.

Our Intake Department is a dynamic group of eight professionals dedicated to connecting patients with the specialized neurosurgical and spine care they need. Team members enjoy a supportive environment, meaningful work, and the flexibility to work remotely after training.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of medical office experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

If you have questions about this role, please contact rebecca.rand@mainehealth.org