Operations Program Assistant

The New Hanover County Senior Resource Center is seeking a part time Operations Program Assistant. This role supports daily operations and activities at the New Hanover County Senior Resource Center. This front-line customer service role assists with activity room setup, provides front desk assistance, ensures smooth facility operations, and contributes to a welcoming and safe environment for participants. The ideal candidate is dependable, detail-oriented, and enjoys working in a collaborative, community-focused setting.

Essential Duties include:

• Provide front desk coverage, including greeting visitors, phone support, and assisting participants with general needs.
• Conduct facility tours for recreation participants and assist with participant onboarding.
• Responsible for the daily room setup and break down for meetings, programs, and special events.
• Assist with the execution of Recreation programing and special events.
• Monitor the facility to identify and report operational or safety concerns. Occasionally, serve as a point of contact for vendors and NHC Facilities Management to address issues on-site.
• Maintain organization in shared spaces, including storage areas, meeting rooms, and other recreation spaces.
• Provide general support to the Recreation, Life Enrichment, Transportation, Community Engagement, and Nutrition divisions as needed.
• Perform occasional data entry and administrative tasks.

• Strong communication and customer service skills.
• Moderate computer proficiency, including familiarity with Microsoft Office (Outlook, Word, Excel) and the ability to learn new software systems.
• Ability to work independently and as part of a team.
• Attention to detail and willingness to take initiative.
• Must be able to lift and carry up to 40 lbs.
• Previous experience in recreation, hospitality, or customer service is preferred.

The ideal candidate is a collaborative, compassionate, excellence communicator, and strategic leader who thrives in a fast-paced environment and is passionate about improving quality of life for older adults and caregivers. This person values teamwork, data-driven decision-making, and meaningful community engagement to advance the county's vision of being a great place to age, live, and thrive.

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Required Education and Experience
High School Diploma or General Equivalency Diploma (GED) and two years of experience related to the program area of assignment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

• Valid Driver's License (from any state) and good driving record required at time of application.
• Valid North Carolina Driver's License required by first date of employment with good driving record.

Applicant Information:
After the closing date for this position applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner. All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.