Manager, ITS OMCP Strategic Operations - 137362

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County.

Reporting to the Director, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what's right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego's Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

Business Technology Services, a division of IT Services, provides enterprise solutions and application development for the UC San Diego community. We deliver quality and reliable systems and services that help our campus continuously improve business processes. Our combined technical resources, including web, mainframe, and infrastructure, are the foundation of the applications we develop.

The Operations Management and Capital Programs Information Technology Services (OMCP-ITS), a division of ITS, provides core technology services for UC San Diego. The OMCP Information Technology Services organization provides a full catalog of IT services to the Vice Chancellor - OMCP and each business unit within OMCP, which currently consists of Health & Safety (Community Safety-Police, Environment, Health & Safety); Parking, Commuting and Campus Mobility (Transportation Services, Campus Vehicle Services, Special Events, Triton Transit); Facilities Information Systems Management (Campus GIS & Wayfinding); Plan, Design, Build, Operate and Maintain UC San Diego's Facilities (Campus Planning, Capital Program Management, Project Quality Management);, Policy, Procedures and Records, Sustainability and Strategic Energy Initiatives.

The ISA-4 provides advanced technical and project management support for the ITS OMCP team, which delivers IT services that enable campus wide capital project planning, construction, and facilities operations initiatives. This role is classified with a HEERA (Higher Education Employer Employee Relations Act) designation, giving the incumbent supervisory authority.

Responsibilities:

• Supervisory Duties: As the Manager of ITS OMCP Strategic Operations, the incumbent will be focused primarily on understanding complex business processes and designing solutions leveraging multiple commercial off-the-shelf, custom-developed solutions, and integrations.

• Project Coordination: Act as the primary IT liaison for OMCP capital project teams, translating project requirements into technical specifications and ensuring timely delivery of system level deliverables.

• Technical Integration: Responsible for the administration, configuration, and enhancement of the Maximo enterprise asset management system. This includes designing and implementing workflows, managing system integrations, developing customizations, and ensuring the platform meets the operational needs of over 500 end users located on and off campus. The Manager of ITS OMCP Strategic Operations coordinates, trains, and directs the team in system maintenance, installation, and implementation.

• Documentation & Reporting: Maintain accurate configuration documentation, change control records, and compliance reports for both ITS and OMCP governance bodies.

• Incident Management: Lead resolution of high impact IT incidents affecting capital project systems, coordinating with UC?SD Service Desk and external vendors.

• Bachelor's degree in related area and / or equivalent experience / training.

• Experience in staff supervision including recruitment, training, and delegation of duties, cross-training staff to create a team environment, coaching and goal setting, performance evaluation, and motivate staff to carry out responsibilities with a focus on innovation, quality, customer service and teamwork. Experience evaluating and managing performance. Experience developing staff and addressing staff performance issues in a way that focuses on development and improvement.

• Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions. Experience in data integration and the specification of data services. Ability to understand and model complex knowledge-intensive processes such as scholarly and research processes.

• Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at analyzing and preventing security incidents of high complexity. Strong security skills for protecting the operating system, software, data and hardware.

• Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines. Demonstrated skill leading technical teams, including organizing workflow and scheduling assignments. Ability to work independently on complex technical projects as well as on a team of technical professionals and departmental decision-makers. Ability to oversee staff work assignments, arrange coverage during absences, and recommend professional development programs for team members.

• Ability to configure OMCP systems and commercial application software. Knowledge of Office 365, Outlook, mobile applications, Microsoft Windows Server systems. Ability to configure and support interfaces to departmental and campus administrative systems.

• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

• Employee must be available to work evenings and weekends.

• Employee must be available to travel as required.

• Job offer is contingent upon satisfactory clearance based on background check results.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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