Senior Analyst Vendor Management

Job Location: Hershey, PA

ROLE OVERVIEW:
The Senior Analyst Vendor Management leads operational activities that select, manage, and oversee third-party IT vendors.

ACCOUNTABILITIES:

• Working with stakeholders to determine requirements for external IT services, overseeing and coordinating contracts, and ensuring compliance with policies
• Designs and implements service level agreements (SLAs) and underpinning contracts for services offered, develops relevant reports for managing and reporting SLA adherence to relevant stakeholders
• Assists with ecosystem of third-party providers, including supply chain health and invoicing/billing procedures, manages quality and security levels, and optimizes for efficiency and costs
• Responds to and manages events using defined processes and behaviors, engages with relevant stakeholders
• Analyzes vendor performance and optimizes all contracts and services for efficiency and cost benefits.

QUALIFICATIONS

• Significant experience developing and reporting on vendor SLAs for optimal vendor performance
• Strong skills in managing vendor relationships to ensure the delivery of high-quality, cost-effective technology solutions.
• Excellent communication skills across all organizational levels
• Experience in IT financial management and leveraging tools to drive cost optimization.

Experience & Education

• Bachelors in Engineering, Computer Science, or a related field; minimum of 3 years of experience
• Significant experience with the IT vendor and asset procurement process.
• Technical aptitude with strong PC literacy skills. Basic knowledge of a IT hardware and software environments.

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