New

Customer Relations Supervisor

University of Georgia

retirement plan

United States, Georgia, Athens

Jan 13, 2026

Posting Details

Posting Number	S14586P
Working Title	Customer Relations Supervisor
Department	Auxiliary Parking Admin
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
College/Unit/Department website	tps.uga.edu
Posting Type	External
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	This position offers a 40 hour work week. Typical schedules are 8 AM - 5 PM, Monday-Friday. May include evenings and weekends.
Advertised Salary	up to $60,000/yr; Commensurate with Experience
Posting Date	01/12/2026
Open until filled	Yes
Closing Date
Proposed Starting Date	02/01/2026
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Customer Service Supervisor
FLSA	Exempt
FTE	1.00
Minimum Qualifications	Bachelor's degree in a related field or equivalent and 8 years of professional experience
Preferred Qualifications
Position Summary	This position supports the Customer Relations Manager in ensuring smooth operations of the TPS Customer Relations Office. Responsibilities include overseeing daily functions, supervising staff, managing workflows, and addressing customer needs. The Supervisor collaborates with the Customer Relations Manager to train staff, implement policies, and maintain quality service standards.
Knowledge, Skills, Abilities and/or Competencies	Strong leadership, communication, and customer service skills. Ability to manage and motivate a diverse team effectively. Competence in operational workflows, task prioritization, and problem-solving. Knowledge of institutional systems and procedures for transportation and parking services.
Physical Demands	Sitting for extended periods of time.
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	Yes
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities	TPS Operations Support: Supervise staff to ensure timely and accurate handling of parking permits, citation payments, and visitor information services. Coordinate with the Customer Relations Manager to optimize parking lot usage and implement system updates. Serve as a point of contact for escalated customer inquiries or complaints.
Percentage of time	50

Duties/Responsibilities	Personnel Management: Recruit, hire, train, and supervise full-time and temporary staff as well as student workers. Schedule staff to ensure adequate coverage and cross-training for peak service times. Conduct performance evaluations and address personnel needs.
Percentage of time	30

Duties/Responsibilities	Office Administration: Oversee office supplies, IT needs, and daily reconciliation of financial transactions. Assist in developing and enforcing office policies and procedures. Maintain accurate records and ensure compliance with institutional and legal requirements.
Percentage of time	15

Duties/Responsibilities	Special Projects: Collaborate with management on initiatives to improve parking and transportation services. Assist with departmental projects or events as assigned.
Percentage of time	5