Non-Clinical Patient Navigator III - Oncology - 138131

Moores Cancer Center is one of just 57 National Cancer Institute-Designated Comprehensive Cancer Centers in the United States, and the only one in the San Diego region. This designation is reserved for cancer centers with the highest achievements in cancer research, clinical care, education, and community contributions. Moores Cancer Center strives to stay at the forefront of cancer care in a patient-centered environment. To support this mission, The Moores Cancer Center Patient Navigation program was launched in 2016 and provides proactive and unifying support for patients and families across the continuum of care.

The Patient Navigator serves as a non-clinical resource and liaison for Head & Neck Oncology their families. This assist individuals in navigating all aspects of the healthcare system and use their knowledge of the unit or clinic to resolve issues and identify opportunities to enhance patient satisfaction. The role collaborates closely with department managers to meet patient expectations, support quality outcomes, and strengthen a patient-focused culture.

Key Responsibilities:

* Initiates contact and establishes ongoing, proactive communication with patient and families at each new phase of treatment.

* Assists patients and family members in identifying concerns throughout treatment and facilitating timely communication for problem resolution with appropriate care team member.

* Documents communications with patients, family members and UC San Diego staff members in EPIC (Electronic Medical Record).

* Participates in program data maintenance and tracking as assigned by the supervisor.

• Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three (3) years of related experience/training.

• Thorough knowledge of Patient Rights and Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations. Knowledge of Medical Terminology.

• Demonstrated knowledge of data collection, compilation, and analytical techniques.

• Excellent analytical and problem-solving skills. Ability to develop solutions, recommend changes, and follow through with implementation.

• Proven skills to comprehend and assess patients' grievances to quickly locate an appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved.

• Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff, and physicians.

• Excellent analytical and problem-solving skills, including the proven ability to develop solutions, recommend changes, and follow through with implementation.

• Excellent written and verbal communication skills, with the ability to engage effectively with patients, families, and care teams, including those with varying language needs.

• Proficiency with Windows-based software, including Microsoft Word, Excel, and Outlook. Must have knowledge of computer systems and software used in the functional area.

• Experience working with head and neck oncology patients.

• Prior experience working in a large, academic medical center environment.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.