Customer Service Representative

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis American Group, part of the Lactalis family of companies, is currently hiring a Customer Service Representative based in Buffalo, NY.

As a Customer Service Representative, the role will carry out responsibilities such as but not limited to planning, organizing, coordinating and executing activities related to Order Processing and Order Management for assigned Lactalis American Group Customers. This involves working with Customers and Brokers, Commercial, Product Managers, Central and Production Planners, Distribution/Logistics, Finance, government regulating agencies, as well as other internal departments and outside services.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Develop a strong base of knowledge regarding products, services and capabilities to be used on a day-to-day basis in managing Customer orders in line with vendor order management as outlined by each individual customer requirement.
• Process and maintain both domestic and export orders to ensure compliance to overall Company regulations as well as various country specific requirements.
• Work closely with cross-functional company personnel to help ensure that the company provides a superior level of customer service, and solve any problems in a timely manner.
• Support Customers, Brokers and other cross-functional departments by serving as an internal point of contact to provide requested information; facilitate the coordination between Quality Assurance, Marketing, Logistics, Central Planning, Purchasing, Pricing Administration, and other departments as required.
• Monitor order pricing and adhere to weekly and/or contracted Customer pricing.
• Customer knowledge expert using/generating/distributing reports, using business intelligence software, customer relationship management software and effective verbal and electronic communications.
• Report issues of critical concern that may affect Customer Service to the Supervisor, Manager and/or Director.
• Act as a backup to other Customer Service staff to cover vacations, personal time, etc.
• Assist Sales with market research studies and new item creations (Manila Process).
• Provide support on other projects as needed and accomplish tasks as appropriately assigned or requested.
• Meets productivity standards; completes work in timely manner.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Bachelor's degree is preferred.

Experience

• 1-2 years related experience and/or training.
• Demonstrated experience with Microsoft Suite (Excel, Word).

Certifications and specific knowledge

• Excellent communication and presentation skills.
• Self-motivated and organized with strong problem-solving skills.
• Basic math skills (experience using a 10-key).

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.