New 
Monitoring Specialist
 Genesis10 | |
life insurance, 401(k)
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 Jan 22, 2026 | |
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Genesis10 is currently seeking a Monitoring Specialist for a contract role with our client in Richfield, MN. This role will be hybrid working, 3 days onsite.
Compensation: $27.00 - 28.00 per hour, W2, depending on skill and experience level. Tell us about your department: This is for the Crisis Intake team responsible for planning for and responding to crisis incidents, mostly non-IT, that affect our people, customers, facilities and operations. Project Description: The primary function is to intake calls from the Emergency Hotline, perform triage and notification, and provide situational awareness for events that are, or may, impact operations. Secondary, the role will help support remote camera monitoring in our locations Position Summary/Job Description: Summary: The Crisis Operations Specialist assists employees contacting the Emergency Hotline and provides situational awareness by monitoring various internal and external sources. Communicates critical information about natural disasters, social unrest and illegal activity that occurs in or around Client employees, customers, and facilities. This is a great opportunity for those interested in emergency management, threat detection, and situational awareness. Work as part of a team. This is an in-person position working at the Client Campus. Job Responsibilities: * Answering Emergency Hotline calls and gathering information from employees. * Completing Intake Forms as per standards and submitting the electronic form to engage proper teams to assist callers. * Situational Awareness of events and incidents that could cause an impact to people or operations. * Monitoring of Client facilities for burglary or damage through CCTV and may include Electrical and HVAC systems * Complete daily reporting as per SOP * Escalation to appropriate authorities or Client teams should suspicious activity occur. Skills Overview: * Solid verbal and written communication skills, analytical and problem-solving ability. * Ability to focus and multi-task. * Basic call center experience preferred. Education/Experience: * High school diploma or GED required. * 1-2 years call center or customer service experience required. What are some preferred/nice to have skills the manager is looking for? A strong work ethic with a solid record of dependability is crucial. As a Crisis Intake team, missed shifts are challenging to fill. Broad retail experience is beneficial. Communication skills across a variety of channels including Outlook, Teams, Phones, etc. If you have the qualifications described and are interested in this exciting opportunity, apply today! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a permanent placement opportunity, our recruiter can discuss the unique benefits offered by that particular client with you. Benefits of Working with Genesis10:
For multiple years, Genesis10 has been recognized as a top staffing firm in the U.S., as well as a best company for work-life balance, career growth, diversity, and leadership, among other distinctions. To learn more or explore our available career opportunities, please visit us at www.genesis10.com. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #DIG10-MN | |