Service Technician II - Bracco Medical Technologies

Why Join Bracco Medical Technologies?

We care as much about our employees as we do our patients. Our culture fosters a work environment where employees can thrive, be passionate and have fun along the way.Each member of the Bracco Medical Technologies team has the power to make a difference......every day!

Based in our Corporate Headquarters in Eden Prairie, MN, the Service Technician II provides technical assistance and guidance to production, customer support, field service, and engineering. This role performs service, troubleshooting, and repair activities to complex electro-mechanical systems and system subassemblies used in all ACIST Medical Systems equipment.

Primary Duties & Responsibilities:

• Perform service duties across all Bracco/ACIST Product types under the guidance of, and compliance with, Bracco Medical Technologies Quality Policy, ESD precautions, and OSHA guidelines as applicable

• Generate Service Orders for customer and BMT owned systems and sub-assemblies

• Verify fault conditions listed in complaint Problem Record

• Identify faulty components and sub-assemblies using intermediate troubleshooting techniques; repair and/or replace components accordingly

• Perform thorough cleaning and inspection of returned systems and sub-assemblies

• Obtain replacement parts as necessary and perform inventory transactions within EPR/MRP database

• Review Engineering Change Order records and Service Memos for updates to requirements for Software, Hardware, and Repair Procedures

• Install new software and update hardware components as required including quality and performance testing on systems to verify upgrades

• Synchronize current product design changes/issues into repair activities

• Test product to verify it meets design specifications

• Enter repair information into SAP, SalesForce, and TrackWise databases

• Update device history records and complaint records. Prepare repair records for customer invoice

• Arrange return shipments to customers in partnership with Customer Support

• Generate Quality System Records on applicable documentation

• Participate in continuous improvement activities related to process, documentation and material improvements

• Assist Technician I and II personnel with diagnostics, repairs, and training

• Provide Fault Logs, observed data, troubleshooting and repair information, and assistance as required to Quality, Engineering and Post-Market Surveillance Departments

• Support Field Service Area Supervisors with customer issues

• Adhere to the Tools and Equipment Calibration schedule

• Maintain accurate inventory counts

• Maintain a clean work environment

• At times, there may be additional tasks or duties assigned

Qualifications (Knowledge, Skills & Abilities):

Minimum

• Minimum 2 years electro/mechanical assembly or repair experience

• Proficient in the use of mechanical assembly tools (i.e. wrenches and screw drivers)

• Moderate knowledge on the use measurement equipment (i.e. Digital Multimeter, caliper, micrometer)

• Moderate level of computer proficiency including MS Word, Excel, Outlook, and MRP Systems and database systems

• Knowledge of Good Manufacturing Procedures (GMP's), ISO regulations, and Quality Systems as it pertains to hardware manufacturing at Medical Device Manufacturers

• Demonstrated ability to follow manufacturing processes directions and drawings to mechanically assemble components (e.g., sheet metal parts, electrical parts)

• Ability to maintain accurate documentation (e.g., record traceability information onto routers, and transact materials online), using a computer and related software programs (i.e. SAP, SalesForce, TrackWise, etc.)

• Ability to work independently with high degree of accuracy and without immediate and constant supervision

• Ability to work effectively in a team environment and contribute to maintaining positive interpersonal relationships that foster cooperation within and outside the department

• Moderate to high level of problem solving and diagnostic skills and attention to detail

• The physical ability to lift and package assemblies up to 60 lbs

Preferred:

• Associates or Technical Degree, or combination of education and experience providing equivalent knowledge (relevant military service will be considered as a degree equivalent)

• 3-5 yrs experience in a technician role diagnosing, repairing, and operating software driven electro-mechanical equipment

• 2+ years working with strict documentation practices

• Knowledge of ISO and FDA regulations

• Demonstrated experience utilizing ERP and Complaint Handling databases

Compensation & Total Rewards:

Estimated Starting Hourly Rate: $30 - 34/hour

*Estimated Starting Salary Range is reflective of the range Bracco Medical Technologies reasonably expects to pay for the position. The range provided is based on salary and market data specific to the position.

Total Rewards:

• Paid Time Off, Company Holidays & Paid Family Leave- We provide PTO and Company Holidays to help you recharge, relax and do what's important to you, when it's important to you. Our 100% paid family leave options for parents, grandparents and eligible family members provide support for growing families as well.

• Achieve- Beyond competitive compensation, we offer options to help you plan for a financially secure future, including an annual incentive plan and 401k savings plan contributions.

• Live well- We offer comprehensive benefit options to help protect you along the way, including medical, dental, vision, and life insurance, employer HSA contributions, employee assistance program, short-term disability, etc.

• Evolve- Through structured on-the-job learning, workshops, seminars, and our tuition reimbursement program, you'll find many opportunities to grow, personally and professionally.

• Choose- You won't find "stuffy" here-whether your position requires a hybrid or in-the-office working arrangement. That means business casual for your attire and flexibility in your schedule, wherever possible.

Bracco Medical Technologies is an Affirmative Action/Equal Opportunity Employer. Bracco Medical Technologies desires priority referrals of protected veterans for all openings.