Order Management Deliver Operator 1

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Order Management Deliver Operator 1

Location(s): Cary, NC
(Hybrid: Tuesday-Thursday in office; Monday and Friday work from home)

Job Description
We are seeking a detail oriented and customer focused Order Processing Specialist to support accurate and timely order management from entry through fulfillment. In this role, you will collaborate closely with sales teams, cross functional partners, and customers to process orders, allocate products, and provide registration assistance. The ideal candidate excels in Microsoft Excel, brings preferred experience with SAP, communicates effectively, and thrives in a fast paced, team oriented environment. Strong organizational, problem solving, and multitasking abilities are essential, along with the ability to recognize and escalate issues to ensure exceptional customer experience.

Key Responsibilities

• Manage customer orders and product allocations from entry through fulfillment.
• Collaborate effectively with cross functional teams to ensure accurate and timely order processing.
• Maintain and update order information within internal systems.
• Deliver exceptional customer service by responding to inquiries and resolving issues promptly.
• Conduct data analysis and create reports using Microsoft Excel.
• Process orders using SAP (preferred but not required).
• Identify and escalate customer issues as needed to ensure timely resolution.
• Adhere to company policies, procedures, and compliance standards.
• Foster a positive team environment while supporting excellent customer experience.
• Proactively engage with customers to educate them on processes and available service offerings.
• Other duties as needed or assigned.

• 0-3 years of customer service experience, or an equivalent combination of education and experience.
• Prior experience with order processing is preferred.
• Strong computer proficiency, including Windows applications; advanced Excel skills required.
• Excellent verbal and written communication skills, including prior phone-based customer interaction.
• Strong organizational abilities with the capacity to multitask and prioritize effectively.
• Team-oriented, flexible, reliable, and supportive in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.

• Advanced proficiency in Microsoft Excel.
• Experience with SAP (preferred).
• Customer-focused mindset with strong collaboration skills.
• Ability to work under pressure and meet deadlines.
• Excellent organizational and multitasking capabilities.

• 8:30 AM - 5:00 PM.

• Excel.
• Customer service experience.
• Microsoft platforms.
• Client management systems.
• Reporting and analysis.

• SAP

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.