Sr. Associate Product Support Rep

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

We are looking for a Senior Associate Product Support Rep to join our Macro Helix team. The Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B Federal Government Program software.

Call Center Environment

This position has a shift of 12 p.m. - 9:00 p.m. CT/1 p.m.-10p.m ET, Monday-Friday.

Location

This role hybrid with one day per week in the office at one of the following sites:

• Irving, TX
• The Woodlands, TX
• Columbus, OH
• Alpharetta, GA

Key Responsibilities

• Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relations to 340B Architect and other McKesson/Macro Helix software.

• Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause, resolve or escalate as necessary following standard operating procedures.

• Provides high-level analytics, reporting, and other support as needed.

• Builds and enhances customer relations to promote program success and product improvement.

• Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience.

Critical Skills

• Product applications support experience

• Experience with 340B Architect and/or Macro Helix division exposure

• Strong troubleshooting, critical thinking, and analytical skills

• Strong verbal and written communication skills

• Working knowledge of a wide variety of software, hardware & PC operating systems Knowledge of the 340B program

• Demonstrated ability to handle calls & act as a resolution point for issues, & prevent issues from escalating further

• Familiar with Microsoft Office applications, strong Excel skills

Additional Knowledge & Skills

• Strong organizational skills with the ability to work through a large caseload per SLA requirements

Physical requirements

• Large amount of computer-based work

Must be authorized to work in the US. Sponsorship is not available for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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