Remote New

M365 Tech Lead

Zelis Healthcare, LLC
United States, North Carolina
Jan 23, 2026
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Role & Responsibilities: - Lead ESI and eDiscovery Management initiatives - Deliver comprehensive M365 business and technology solutions - Define standards, governance, and integration across core M365 systems - Ensure security, compliance, and scalability of M365 environments 1. eDiscovery & Legal Hold Management Conduct advanced eDiscovery searches across Microsoft 365 (Exchange Online, SharePoint Online, Teams) using Microsoft Purview tools Apply and manage legal holds on custodians and content across platforms Coordinate with external counsel to define search parameters, timelines, and deliverables Review and refine search results with internal legal stakeholders to ensure relevance and completeness Document processes and maintain audit trails for defensibility and regulatory compliance 2. Retention & Compliance Enforcement Implement and monitor retention policies across Microsoft 365 and Box environments Ensure policies align with legal, regulatory, and business requirements Collaborate with IT and compliance teams to adjust retention schedules based on evolving needs Support defensible deletion processes and ensure proper documentation of retention actions 3. Collaboration Platform Support Provide operational support for Office 365 (Teams, SharePoint Online, Exchange), Box, and related collaboration tools Handle service tickets related to access requests, permissions, and data recovery Assist with backup strategy implementation and validation for critical collaboration data Troubleshoot and resolve issues related to data access, sharing, and retention 4. Engineering & Integration Support Contribute to ongoing initiatives such as: Box-Salesforce integration: assist with data mapping, access controls, and retention alignment Copilot agent scoping: support legal and compliance use cases for AI-driven agents Automation efforts: identify opportunities to streamline legal hold and eDiscovery workflows Domain migration: support data governance and retention strategy during M&A transitions (e.g., Medxoom) Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.