Mgr-IT Cust Critical Solutions

POSITION OVERVIEW:

Manages the design, development, and support of IT systems. Oversee daily IT operations, ensure Operational Excellence, service reliability, and lead technical teams to deliver scalable and secure software solutions.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Manager, lead and develop professional IT staff, coordinating daily IT operations, applications, and support.

2. Lead system analysis, software development, and implementation of projects.

3. Collaborate with business units with business focused mindset to align IT services with organizational needs.

4. Ability to work with cross functional teams in product driven agile environment.

5. Provide day-to-day coaching and guidance to software developers, supporting skill development, effective delivery promoting cross-functional collaboration.

6. Demonstrate ownership, accountability, responsiveness, and follow up on tasks with minimal/no supervision.

7. Ensure system uptime, performance, and security through proactive monitoring and maintenance.

8. Demonstrate critical thinking, problem solving, and systems thinking.

9. Conduct feasibility studies and cost-benefit analyses for new IT initiatives.

10. Comply with all applicable laws/regulations, as well as company policies/procedures.

11. Perform other duties as assigned.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. Eligible employees offered health, vision, and dental insurance, employee assistance program, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, 2 weeks paid parental leave, paid bereavement, employee discounts, 6.67-13.34 hours vacation per month based on service time, 8 paid holidays.

Pay Range: $116,600.00 - $204,050.00 per year

Colorado Pay Ranges: Springfield $116,600 - $204,050; Colorado Springs, Grand Junction $116,600 - $204,050; Henderson, Mead $116,600 - $204,050; Gypsum $116,600 - $204,050

Illinois Pay Ranges: East Moline, Effingham, Kankakee, Lincoln, Quincy, Rockford $116,600 - $204,050; Aurora, Bolingbrook, Chicago Heights, Des Plaines, Elmhurst, Forest View, Joliet, Schaumburg, Summit-Argo, Zion $116,600 - $204,050

New York Pay Ranges: Plattsburgh, Buffalo, Watertown, North Chili, East Syracuse, Nichols $116,600 - $204,050; Nichols $116,600 - $204,050; Bethpage, Montgomery, West Babylon $116,600 - $204,050

QUALIFICATIONS:

* Bachelor's degree in computer science, Information systems, or related field.

* Five (5) years of system development experience, including programming and technical project leadership.

* Proficiency in software development, systems analysis, and IT operations.

* Proven expertise in architecture, modern technologies (cloud and microservices), and DevOps practices.

* Strong leadership and team management skills.

* Effective communication and stakeholder engagement abilities.

* Ability to manage multiple projects and prioritize competing demands.

* Freight less than truckload (LTL) and truck load (TL) industry knowledge is a plus.

JOB CONDITIONS:

* Some travel required

Preferred Qualifications:

Pay Transparency: Posting Date: 01/26/26. Will remain posted 60 days (unless filled/canceled sooner). Current FedEx employees apply at enterprisecareers.fedex.com. Others apply at careers.fedex.com.

Pay:

Additional Details: While this is a remote position, the successful candidate must reside within 50 miles of a FedEx Freight location within the continental U.S.

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

• Know Your Rights
• Pay Transparency

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.