Issue Resolution Coordinator

COMPANY OVERVIEW

Moss is a national privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the United States, Moss focuses on construction management, solar EPC, and design-build. The company's diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, K-12 and higher education, justice, solar energy and battery storage, and sports. Moss is ranked by Engineering News-Record as the nation's top solar contractor and one of the top 50 general contractors. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement, and employee development. Its employees consistently rank Moss as one of the best places to work.

POSITION SCOPE AND ORGANIZATIONAL IMPACT

Moss' Issue Resolution Coordinator serves as the central quarterback for construction-related issue management, ensuring timely identification, escalation, and resolution through structured processes, cross-functional alignment, and disciplined follow-through.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Manage and execute the defined issue-resolution process, ensuring consistency, rigor, and timely progress

• Drive the coordination of all deliverables and action items, ensuring responsibilities and deadlines are clear and tracked through to closure

• Maintain a business-oriented, program-level perspective to identify systemic risks, interdependencies, and opportunities beyond individual projects

• Identify and notify the appropriate functional group(s) promptly when issues arise

• Bring in the right subject matter experts as needed, ensuring technical accuracy and effective solutions

• Establish and maintain the cadence, structure, and discipline of ACT (Assess, Collaborate, and Troubleshoot) meetings; ensure the right participants are present, flag absences, and reinforce accountability

• Provide clear, regular updates on issue status, risks, and next steps to leadership and affected stakeholders

• Act as a trusted point of contact, ensuring issues are resolved promptly with minimal disruption to ongoing work

• Recognize when issues require higher-level intervention

• Escalate without delay and provide leadership with clear, concise options, risks, and implications to enable effective decision-making

• Document resolution outcomes, root causes, and lessons learned

• Share knowledge back with field teams to prevent recurrence and build organizational capability

• Contribute insights to strengthen processes, standards, and tools over time

• Perform other duties as assigned

EDUCATION AND WORK EXPERIENCE

• Bachelor's Degree (Preferred): Construction Management, Engineering, Business Administration, Project Management or related field

• Strong organizational and coordination skills to manage multiple priorities simultaneously

• Excellent communication skills - verbal, written, and interpersonal - with the ability to adapt style for executives, field teams, and external stakeholders

• Relationship management and influence skills to build trust and drive accountability across diverse stakeholders

• Conflict resolution and facilitation skills to keep issue resolution discussions constructive and outcome-focused

• Problem-solving and critical thinking skills to break down complex challenges, identify root causes, and propose actionable solutions

• Meeting management skills to establish cadence, ensure attendance, and maintain rigor in follow-up and accountability

JOB TITLE: ISSUE RESOLUTION COORDINATOR

JOB LOCATION: FORT LAUDERDALE, FL

CLASSIFICATION: FULL TIME - EXEMPT - SALARIED

REPORTS TO: DIRECTOR, PROCUREMENT & LOGISTICS, MECHANCIAL

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.