Senior Systems Engineer

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

We are seeking a highly skilled Senior Systems Engineer to design and build the next generation of our storage-as-a-service infrastructure. This role will primarily focus on developing a scalable block and object storage solution to meet Medallia's Cloud platform data requirements.

• Design and build the next generation storage as a service infrastructure, primarily focusing on building a scalable block and object storage solution to meet the data storage requirements for Medallia's Cloud platform.
• Analyze and resolve performance issues related to the production storage layer within the cloud environment.
• Help select and drive the underlying technology stack, implementing solutions to complex engineering challenges.
• Provide technical leadership and clarity for intricate projects and technology initiatives.
• Collaborate with SRE, Network Infrastructure, Production Engineering, Product Engineering, and other teams to successfully drive complex projects.
• Be a part of the on-call rotation to address and resolve critical production incidents.

Candidates based in the Pleasanton vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Minimum Qualifications:

• Master/Bachelor of Science or equivalent in Computer Science, Information Systems, or a related field.
• At least 5 years of hands-on experience with NetApp ONTAP (FAS/AFF) or Pure Storage, managing S3-compatible object storage, deep proficiency in NFS (v3/v4.1) and block iSCSI/FC protocols.
• Experience managing the physical lifecycle of hardware in a Colocation facility, including rack/stack, power circuit planning (A/B redundancy), and cabling standards (Fiber/DAC).

Preferred Qualifications:

• Proficiency in Python or Ansible for automating storage provisioning, monitoring, and migration tasks via REST APIs.
• Deep understanding of the Linux storage stack, shell scripting, and system administration.
• Experience leading large-scale data migrations from legacy File/Block systems to Object Storage using tools like Rclone, BlueXP, or XCP.
• Experience implementing data-at-rest encryption (NVE/NAE/SEDs) and managing multi-tenant IAM policies for S3 buckets.
• Expertise in cloud design, particularly in the areas of virtualization, global infrastructure, distributed systems, load balancing, and security.
• Familiarity with IaaC, observability (prometheus/graffana), GitOps, CI/CD, kubenetes/container orchestration.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $121,000 - $206,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.