Complex Assistant VIP Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Loews Royal Pacific Resort

Join the 'ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Admission and discounts at Universal Studios Florida, Islands of Adventure and Volcano Bay.
• One free meal per shift
• On-site dry-cleaning; complimentary uniform dry cleaning

What We're Looking For:

An experienced, service-driven Assistant VIP Manager to help lead and support the VIP Services operation across day-to-day guest engagement and team performance. This role is instrumental in coordinating elevated experiences for high-profile guests while serving as a role model and coach for the VIP Coordinator team. As a hands-on leader, you'll collaborate across departments to ensure seamless service and support the VIP Manager in driving departmental standards. This is a key opportunity for a detail-oriented and people-focused professional to grow toward future leadership in luxury hospitality.

Who You Are:

• Naturally poised and confident, with a calm, solutions-oriented approach to guest and team challenges.
• A relationship-builder who motivates others through trust, consistency, and a shared focus on excellence
• Intuitive and observant - you recognize the little details that elevate service and guest satisfaction.
• Organized and proactive, with a clear sense of ownership over your responsibilities and guest outcomes.
• Eager to grow as a leader, with a strong interest in coaching and supporting team development.
• Veterans and military spouses encouraged to apply.

What You'll Do:

• Support the daily leadership of the VIP Services team, helping manage team performance, communication, and workload.
• Contribute to team training and mentoring by modeling best practices and guiding new or junior team members.
• Partner with the VIP Manager on team scheduling, payroll review, and operational planning.
• Act as an on-property point of contact for high-profile guests, including coordinating pre-arrival, in-stay, and departure service.
• Handle escalated guest concerns with professionalism and poise, ensuring timely resolution and follow-up.
• Collaborate with departments including Front Office, Housekeeping, F&B, and third-party vendors to align service delivery.
• Help maintain and enhance guest profiles, VIP logs, and service preferences for a personalized experience.
• Assist in planning and executing VIP activations, amenity programs, and special guest experiences.
• Monitor inventory and supplies for VIP operations and ensure readiness for daily arrivals.
• Provide support and coverage for the VIP Manager as needed, stepping into leadership duties when required.
• Uphold the highest levels of discretion, professionalism, and guest confidentiality.
• Maintain schedule flexibility to support guest and operational needs, including weekends and holidays.
• Provide support and coverage for the VIP Manager as needed, stepping into leadership duties when required.
• Monitor inventory and supplies for VIP operations and ensure readiness for daily arrivals.
• Other duties as assigned.

Your Qualifications Includes:

• Minimum 2 years of experience in a luxury hotel, resort, or high-end hospitality environment OR a Bachelor's degree in Hospitality Management with 1 year of directly related internship or leadership development program experience.
• At least 1 year of direct experience supporting high-profile or VIP guests.
• Demonstrated leadership skills, such as mentoring, training, or leading peers in service execution.
• Familiarity with Rooms Division operations, concierge services, or guest relations.
• Previous experience with property management systems preferred (HOTSOS, REX, PMS, OPERA).
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.