VIP Coordinator

WhatWe'reLooking For:

A polished and proactiveVIP Coordinatorwho ensures our most valued guests receive personalized, seamless experiences from pre-arrival through departure.You'llmanage VIP profiles, coordinateamenitiesand special requests, and serve as the liaison between guests and hotel departments-delivering Loews' signature hospitality at every touchpoint.

Who You Are:

• Hospitality Ambassador: You create memorable, tailored experiences for high-profile guests.

• Organized & Detail-Oriented: You manage multiple priorities with precision and discretion.

• Clear Communicator: You convey information accurately and professionally across teams and to guests.

• Problem Solver: You resolve challenges quickly and creatively, always protecting the guest experience.

• Collaborative Partner: You work closely with Front Office, Housekeeping, F&B, and Concierge teams to deliver excellence.

WhatYou'llDo:

• Manage VIP arrival and departure details; ensure rooms, amenities, and personalized touches are prepared.

• Communicate withguestspre-arrival to confirm preferences and special requests.

• Coordinate with Housekeeping, Culinary, and other departments fortimelydelivery of amenities and services.

• Escort VIP guests upon arrival whenappropriate; provide warm, professional introductions to key team members.

• Respond promptly to VIP inquiries and requests;anticipateneeds and exceed expectations.

• Handle guest concerns with empathy and discretion; resolve issues or escalate to leadership promptly.

• Maintain confidentiality and protect guest privacy at all times.

• Maintainaccurateguest profiles and preference notes in property systems; update for future stays.

• Prepare daily VIP reports and communicate with relevant departments.

• Track feedback and trends; provide insights to enhance service offerings.

Other Responsibilities:

• Preserve the livelihood and reputation of the property bycomplying withlegal policies and requirements.

• Regular attendance inconformancewith standards.

• Required to attend/complete all mandatory training sessions and meetings.

• May berequiredtoworkvarying schedules, including weekends and holidays to reflect business needs.

• Ability to stand for extended periods.

• Regularlylift upto 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.

Your Experience Includes:

• Excellent guest service skills.

• Advanced computer skills; Opera, Workbook, and Delphi.fdc systems experience preferred.

• One year of experience in the hotel industry is preferred

• Ability to communicate effectively in English with team members, leaders and guests.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.