Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Feb 03, 2026
Description In this role, you will respond to internal and external customer inquiries via phone and email, resolve issues within department standards, and contribute to company revenue by consistently meeting productivity and quality goals. Key Responsibilities * Answer inbound customer calls and emails regarding orders, product information, and pricing. * Monitor and respond to emails promptly while meeting department goals. * Process customer orders and complaints in ERP system (Oracle) accurately. * Collaborate with logistics, trade compliance, regulatory affairs, supply chain, and sales to resolve issues. * Create and maintain customer accounts. * Participate in daily KPI meetings and meet individual performance metrics. * Resolve technical issues over the phone and prepare Return Merchandise Authorizations (RMA). Qualifications * Minimum 1 year of customer service or technical experience. * Experience handling irate customers. * Typing speed of 40 WPM (typing test required). * CRM/ERP experience (Oracle preferred). * Proficiency with Microsoft Office Suite Work Environment * Modern building (built in 2019) with open, airy, and clean workspace. * Standing desks and a wall of windows in the Customer Service area. * Small, collaborative team of 15 people. Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Madison, WI. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Madison,WI. Application DeadlineThis position is anticipated to close on Feb 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.