Information Systems Division Manager (Manager of Enterprise Technology Services and Transformation)

East Bay Municipal Utility District (EBMUD) invites qualified applicants to apply for the position of Information Systems Division Manager (Manager of Enterprise Technology Services and Transformation). As a senior manager in the Information Systems Department (ISD), you will oversee our business and operational technology infrastructure - including networks, digital platforms, datacenter and cloud infrastructure, enterprise user support services, and innovation and transformation team. This important work will be accomplished while supporting the execution of our forward-thinking IT strategic plan.

Working closely with the Chief Information Officer, you will play a crucial role in shaping EBMUD's digital landscape, empowering our technical teams, and aligning IT initiatives with EBMUD's broader goals, including our Diversity, Equity, and Inclusion (DEI) initiatives. You will lead a team of over 30 professionals with 4 supervisors and their teams, which currently include the Network Infrastructure, Digital Workplace Solutions, Core Systems Infrastructure, and Client Services teams.

Why EBMUD?

Are you a visionary leader with a passion for leveraging technology to make a meaningful impact? The East Bay Municipal Utility District (EBMUD) is seeking an emotionally intelligent, strategic, growth-minded and innovative technology leader to guide the Division of IT Operations into the future. If you are ready to bring your expertise in leadership, collaboration, and problem-solving to a team committed to innovation and public service, we'd love to hear from you!

We believe that diverse teams create better solutions. We're building an IT leadership team that reflects the communities we serve and one that welcomes unique perspectives. EBMUD continues to support employees and the community with:

*Purposeful Mission and Emphasis on Belonging and Inclusion

*Thoughtful Work-Life Balance

*Sustainability of the environment

*Great Benefits

*Commitment to a Great Employee Experience

Typical responsibilities of the ISD Manager position in the following areas will include:

Strategy and Vision

*Develop and implement IT strategy: Align technology initiatives with organizational goals, ensuring ISD supports the company's long-term strategy and objectives.

*Lead digital transformation: Identify opportunities for innovation and process improvement, leveraging emerging technologies such as cloud computing, virtualization, and cybersecurity.

*Collaborate with stakeholders: Work with executive leadership and other departments to ensure that IT initiatives are well-coordinated and contribute to the overall business goals.

Networks

*Oversee network operations: Manage the architecture, deployment, and maintenance of enterprise-level networks (LAN, WAN, wireless, etc.) to ensure optimal performance and availability.

*Ensure cybersecurity: Implement security protocols, tools, and best practices to protect the network and digital infrastructure from threats, including intrusion detection systems, firewalls, and encryption technologies.

*Support disaster recovery & business continuity planning: Develop and maintain plans to ensure system resilience and data recovery in the event of a system outage or disaster.

Digital Infrastructure

*Manage cloud and on-premises infrastructure: Oversee the organization's digital infrastructure, whether on-premises or cloud-based (e.g., servers, databases, storage systems), to ensure reliability and scalability.

*Optimize infrastructure performance: Continuously evaluate the performance of the digital infrastructure and make improvements to increase efficiency, reduce downtime, and lower operational costs.

*Vendor management: Work with third-party vendors and service providers to ensure that hardware, software, and support services meet the organization's requirements and budget.

End User Computing

*Oversee end-user support services: Ensure that employees receive timely and effective technical support for issues related to hardware, software, networks, and mobile devices.

*Manage IT helpdesk teams: Lead and develop a customer-focused helpdesk team, ensuring that incidents and service requests are resolved promptly.

*Enable technology for users: Implement tools, training, and policies that empower end-users with the right technology to enhance productivity, collaboration, and security.

*Support digital accessibility efforts across EBMUD.

Digital Transformation and Modernization

*Develop and oversee the technology digital transformation and modernization strategy across EBMUD.

*Foster and cultivate a culture of innovation, a culture of change, and a culture of continuous process improvement.

*Lead technology modernization and digitization efforts.

*Develop deep data infrastructure and analytics capabilities and promote data-informed culture.

*Develop and support business process improvement efforts, tools, and platforms through various uses of artificial intelligence.

Team Leadership and Development

*Lead and mentor IT teams: Provide leadership, coaching, and development opportunities for team members across network, infrastructure, end-user, and digital transformation teams.

*Foster a collaborative culture: Build a culture of innovation, collaboration, and continuous improvement within the IT department, ensuring that the team is engaged and working towards common goals.

*Support resource and capacity planning: Plan for resource allocation, including staffing, budgeting, and ensuring that teams have the tools and resources they need to succeed.

IT Strategic Plan

*Support the execution of EBMUD's IT Strategic Plan.

*Oversee metrics and measurements related to milestones and progress of the IT Strategic Plan.

Administration

*Manage IT budgets: Oversee the budgeting process for IT projects, operations, and capital expenditures, ensuring that the department stays within budget while maximizing the value of IT investments.

*Optimize cost-efficiency: Continuously evaluate opportunities to reduce costs, whether through vendor negotiations, process improvements, or the adoption of new technologies like cloud services.

Support of Organizational Goals and Values

*Align with organizational goals: Ensure that IT services and solutions support the mission and strategic priorities of the organization, including environmental sustainability and operational efficiency. Provide leadership and management while modeling EBMUD leadership competencies and principles, such as the Leadership Practice Institute, and support organizational goals related to inclusive leadership and cultivate a great employee experience.

*Promote inclusion and belonging: Ensure that IT systems and solutions are inclusive, supporting the organization's Diversity, Equity, and Inclusion goals by enabling accessible technology for all employees. Ensure that ISD and IT operations division promotes a culture, workplace, and teams that are inclusive and foster a sense of belonging.

Other duties include:

*Collecting, compiling, and analyzing information and data in the preparation of reports, memoranda, presentations, and other documents.

*Collaborating with and learning from peer agencies.

*Assume management of another Information Services division when directed.

*Related duties, as assigned.

The Ideal Candidate will have demonstrated successful experience relating to the following characteristics and values:

*Strategic Thinker - visionary, innovative

*Great Leadership and People Management - inspiring leader, emotionally intelligent, team builder

*Strong Technical Expertise - deep technical knowledge, cybersecurity mindset, hands-on experience

*Proven Enterprise IT Experience - evidence of successful enterprise IT project implementations

*Effective and Collaborative Problem Solver - analytical, calm under pressure, solutions-oriented

*Master Communication Skills - clear communicator, collaborative, persuasive

*Strong Business Acumen - results-oriented, financially-savvy

*Change Champion - adaptable, proactive, change-leader

*Customer-Focused - service-minded, responsive, proactive, customer-centric

*Strong Cultural Alignment - aligned with EBMUD values, inclusive leader, purpose-driven

*General knowledge and successful working experience related to policies, practices, and procedures, particularly as applied to the public sector

*Successful working experience and partnerships with unions or bargaining units

The annual salary is $188,976 up to $286,632. Initial placement within the range is based upon qualifications. Appointment is typically made at or below the control point ($245,676 per year).

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity (including transgender status), gender expression, marital or registered domestic partnership status, age for individuals age forty or older, national origin, ancestry, disability (mental or physical), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy (including childbirth, lactation or related medical condition), pregnancy disability leave status, domestic violence victim status, political affiliation, and other categories protected by federal, state and/or local laws.

Any combination of education and experience that has led to the acquisition of the knowledge, skills, and abilities as indicated above. Typical ways of acquiring these knowledge, skills, and abilities are: Completion of four years of college, resulting in graduation or its equivalent preferably with a major in information systems, computer science, or closely related and either:

1.Two years of EBMUD experience equivalent to Information Services Supervisor; OR

2.Five years of professional information technology experience which included at least two years of supervisory experience over staff and contract resources in one or more of the following IT functions as required by the position vacancy: business application development including systems analysis and computer programming; database administration; systems programming; network infrastructure installation, customization, and repair involving both data and voice communication systems.

Equivalent combinations of education and experience may be considered. To be considered under the "equivalent combination of education and experience" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at http://www.ebmud.com/jobs/job-resources/job-faqs-frequently-asked-questions/.

1.Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com by 4:30 p.m., Friday, March 20, 2026. Only application materials submitted online during the filing period will be accepted.

2.Candidates must achieve a passing score on each test part in order to advance to the next step in the selection process.

3.All qualified applications and supplemental responses will be competitively evaluated, with those candidates receiving a passing score to be invited to a panel interview tentatively scheduled for early May 2026.

4.Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 to 24 months.

5.The probation period for this position is 12 months. For those holding civil service status the probation period is 6 months.

6.All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.

As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as "see application" or "see resume" instead of addressing the questions directly, your application may not be considered. While we understand that applicants may use various tools to support the preparation of their materials, responses that appear to be primarily generated by AI tools, without meaningful personalization or demonstration of the applicant's own qualifications, may result in disqualification from the selection process.