Facility Support Attendant

Facility Support Attendant

Summary: Performs general housekeeping, prepares setups for meetings, classes, and Garden events. This position also performs light maintenance duties and assists in keeping all assigned Garden areas neat and clean. The department provides housekeeping services 16 hours a day/7 day a week.

Essential Duties and Responsibilities:

• Performs general daily maintenance and housekeeping duties that include but are not limited to the following areas: restrooms, offices, conference areas, lunchrooms, Garden grounds, statues, and outside fixtures, walls, and furniture, and maintains all types of floor surfaces.

• Performs tasks as assigned, including sweeping, vacuuming, mopping, dusting, cleaning and disinfecting surfaces, window washing, emptying trash, and other duties as necessary to assist in ensuring that all Garden areas are well-kept and in excellent condition.

• Works in conjunction with the Events Department to provide accurate and timely set-ups.

• Set up daily Work Orders for classes, conferences, and meetings scheduled in Garden buildings.

• Assists with Stage setup for Garden Events.

• Nonelectrical equipment installation and repair, including soap/sanitizer, air freshening dispensers, etc.

• Assembles furniture and small equipment such as stanchions, tables, chairs, tents, etc.

• Inspects inside and outside areas to identify if any safety repairs are needed. Report any safety issues to your supervisor.

• Ensures that all recycling, e-compost, and landfill materials are placed in the appropriate containers before pick up.

• Performs special cleaning projects such as shampooing carpets, stripping and waxing floors, cleaning the Chihuly Chandelier, shampooing desk chairs, and vacuuming vents.

• Operates all Garden equipment in a safe, responsible manner, maintains general care of tools and equipment at all times. Refers more serious problems to the supervisor.

• Requires frequent operation of Garden vehicles such as Cushman golf carts, F150, or other similar vehicles.

• Adheres to all safety standards and promptly documents any safety concerns.

• Reports all accidents, injuries, and near-miss accidents immediately to your supervisor.

• Maintains work golf cart in an organized manner, i.e. check gas, tire pressure, and oil, and cleans it out after each use.

• Maintains janitor closets in an organized fashion at all times, ensuring that they are continuously stocked with supplies.

• Assists other departments as requested by the supervisor.

• Works with volunteers and other staff to take down Garden displays (i.e., Glow, Japanese Festival, BOMM, and Chinese Culture Days).

• Behaves & communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors , and others.

• Consistently arrives to work on time. They should arrive at department meetings and appointments prepared and on time, positively representing the Garden.

• Meets expected attendance guidelines.

• Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines, and Department Policies.

• Performs other duties as assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Core Competencies:

• Communication - Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.

• Collaboration - Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.

• Accountability - Demonstrates commitment to responsibilities and adapts to changes; Effectively prioritizes, troubleshoots, and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively address visitors' and internal colleagues' concerns.

• Problem Solving - Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision-making process; Includes appropriate people in making decisions.

• Stewardship - Promotes and adheres to sustainability, safety, and security protocols; Fosters a culture of respect, diversity, and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.

Qualifications and/or Experience:

• Excellent interpersonal skills to assist visitors and fellow staff members,

• Presents a professional attitude and appearance at all times.

• Detail-oriented: able to resolve day-to-day challenges in completing assigned tasks.

• Minimum of (1) year relevant workplace experience.

• Ability to read any special instructions and to understand labels on cleaning products.

• Meets productivity standards; completes work on time; demonstrates accuracy and thoroughness; follows instructions; welcomes and applies feedback to improve performance.

• Communication/interpersonal skills; professional, speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; is tactful and treats others with respect.

• Demonstrates the highest level of professional and ethical conduct.

• Scheduling flexibility that allows working days, evenings, weekends, and holidays.

• The Garden is committed to the safety and well-being of our employees, volunteers, and guests. All staff are strongly encouraged to receive all vaccinations as recommended by their healthcare provider prior to the hiring date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for the Garden business, staff must be able to obtain the required travel clearances, driving permits, and vaccinations for all countries where travel is required.

• The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

Education:

• High school diploma or equivalent required.

• An equivalent combination of skills, education, and experience may be considered.

Other Skills and Abilities: N/A

Language Skills:

• Ability to communicate effectively in English (oral and written).

• Ability to read and comprehend instructions and information to effectively execute and achieve results.

Mathematical Skills:

• Proficient H. S. Basic math aptitude to perform addition, subtraction, multiplication, and division.

Reasoning Ability: Requires the ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

Computer Skills:

• Familiarity with navigating through various PC applications, including but not restricted to Microsoft Office suite (i.e., Outlook, Word, Excel, etc.)

• Ability to use e-mail to communicate with Garden staff to answer questions and service their needs.

Certificates, Licenses, Registrations:

• Must possess and maintain a valid driver's license.

• Must have the ability to pass a background screening and motor vehicle report (MVR) to meet minimum insurance underwriting criteria.

Physical Demands:

• Ability to lift 50 lbs with the use of equipment if necessary (i.e., load, unload, and move supplies, medium to heavy tools and equipment).

• May be required to perform tasks at varying heights (i.e., climb ladders, etc.)

• Requires standing, walking, bending, stooping, and reaching for extended periods of time-- 90% or more of the workday is spent standing on feet.

• Ability to learn the proper and safe use of buffers/shampoo equipment to clean floors if assigned.

• Ability to perform tasks requiring manual dexterity.

• Demonstrated dependability and adherence to all safety regulations.

Work Environment:

• Ability to work outdoors in all weather conditions (i.e., in temperatures over 100F as well as temperatures below 0F, in rain, snow, and other inclement weather conditions as needed).

• Actively works hands-on with other Garden employees, at times, to complete simple maintenance tasks.

• Comfortable working in immediate proximity to the general public, in a safe and friendly manner, answering questions regarding Garden facilities.

Contacts with Individuals/Organizations inside/outside the Garden:

• May interact with Garden employees, visitors, vendors, and donors.

Supervisor: Manager, Facility Support Service and/or Supervisor, Facility Support Service. During weekend or evening shifts, a Sr. Facility Support Attendant may serve as a supervisor for this role.