ServiceNow CSM Developer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: ServiceNow CSM Developer

Location(s): Austin, TX

Role Overview:
The ServiceNow CSM Developer will be responsible for designing, developing, and delivering scalable Customer Service Management (CSM) solutions on the ServiceNow platform. This role requires strong technical expertise along with the ability to understand business needs and translate them into effective ServiceNow solutions.

• Design, develop, and implement scalable ServiceNow CSM solutions aligned with business and customer experience goals.
• Manage end-to-end ServiceNow CSM implementations, enhancements, and support activities.
• Provide overall architecture and design guidance for CSM implementations.
• Lead one large-scale Customer Service Management project migration.
• Establish governance, best practices, and standards for ServiceNow CSM configurations and data models.
• Optimize platform performance and ensure proper configuration controls.
• Maintain strong knowledge of ServiceNow technologies including SSO, SAML, LDAP, REST, SOAP, and web services.
• Integrate CSM with ITSM processes and ensure smooth cross-functional workflows.
• Conduct process mapping, gap analysis, and drive continuous improvement initiatives.
• Act as a trusted advisor to stakeholders, translating business requirements into actionable technical solutions.

• Strong programming and scripting experience (JavaScript, AngularJS, Glide API).
• Hands-on experience with ServiceNow Portal, Catalog, Flow Designer, Workflow Editor.
• Deep understanding of ServiceNow CSM architecture and best practices.
• Experience in large-scale CSM project migration.
• Strong understanding of ITSM processes and integrations.
• Experience in REST and SOAP integrations, authentication frameworks (SSO, SAML, LDAP).
• Experience in process mapping, gap analysis, and service improvement.

• ServiceNow certifications (CSA, CIS-CSM, CAD, etc.).
• Experience working in Agile environments.
• Strong communication and stakeholder management skills.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.