Case Specialist

Job Title: Case Specialist

Duration: 9 Months

Location: Houston, TX 77061

Pay Rate: $16.00 - $17.50 hourly on W2

HYBRID - In office Tuesday - Thursday/ WFH Monday & Friday

JOB SUMMARY

This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.

Job Responsibilities:

• Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
• Meet with customer and record complaint information.
• Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
• Perform PSI calls and arbitration calls.
• Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
• Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
• Track sale day staffing.
• Coordinate internal and external lot communications.
• Investigate issues to determine if item is subject to arbitration.
• Comply with National Auto Auction Association (NAAA) guidelines.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• May be required to work overtime (more than 40 hours per week) as business needs dictate.

Job Requirements:

Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.

• Meet with customer and record complaint information.
• Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
• Perform PSI calls and arbitration calls.
• Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
• Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
• Track sale day staffing.
• Coordinate internal and external lot communications.
• Investigate issues to determine if item is subject to arbitration.
• Comply with National Auto Auction Association (NAAA) guidelines.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• May be required to work overtime (more than 40 hours per week) as business needs dictate.

I look forward to connecting soon!

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.