New

Desktop Support

TEKsystems
$27.00 - $32.00 / hr
life insurance, sick time, tuition reimbursement, 401(k), retirement plan
United States, Iowa, Des Moines
Mar 22, 2026
Title: Tier 2 Desktop Support Specialist Hiring Structure 6+ month contract to hire Pay: $27-32/hr* * * * About the Role We are looking for an experienced IT support professional to serve as the dedicated onsite resource for their Des Moines office (~300 users). This is a highly visible role with a clear career path, tuition reimbursement, and long-term growth potential - both technically and professionally. You'll own the end user experience for the Des Moines location, with one day per month of travel to Kansas City for additional onsite support. * * What You'll Do * End User Support (30%) - Monitor and respond to support tickets, document technical notes, assist with regional queue tickets, and send Corporate IT communications to internal customers. * PC Support & Maintenance (30%) - Set up and deploy workstations for new hires, manage Active Directory assignments, perform hardware/software upgrades, troubleshoot issues, coordinate vendor repairs, and maintain hardware inventory. * Software Support (10%) - Assist with post-deployment issues, support local software within the region, and upgrade local server software as needed. * Team & Project Participation (10%) - Contribute to regional calls, support Corporate IT initiatives, monitor SLAs/OLAs, and assist with projects including IT focus groups, Active Directory audits, and office relocations. * Network File & Print Server Maintenance (5%) - Maintain networked applications, manage tape backups, and support network printers, scanners, and MFDs. * VoIP Phone Support (5%) - Provide phone support in centralized VoIP locations. * Legal Compliance (5%) - Execute legal hold procedures, hard drive copies, and preservation of backup media as requested. * * What We're Looking For * 3-5+ years supporting Windows OS (7 & 10), hardware, software, printers, and mobile devices * 3-5+ years of O365 support experience * Hands-on break/fix experience - comfortable supporting users both face-to-face and remotely via VPN * Strong customer service skills and reliability - personality matters here * Prior experience supporting executives is a plus * * Nice to Haves * Azure experience * Familiarity with enterprise-level hardware environments * * Work Environment This is a fully onsite role, 5 days/week in Des Moines, with one day per month in Kansas City. Job Type & LocationThis is a Contract to Hire position based out of Des Moines, IA. Pay and BenefitsThe pay range for this position is $27.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Des Moines,IA. Application DeadlineThis position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.