Digital Organizational Change Management Specialist

The Organizational Change Management (OCM) Specialist is responsible for driving the people side of change for Milton CAT's ERP transformation, including the NAXT365 ERP implementation and future enterprise initiatives. This role ensures employees are prepared, informed, trained, and supported to successfully adopt new systems, processes, roles, and ways of working.

The OCM Specialist operates in a two-in-a-box model with Milton CAT and implementation partners during ERP delivery and transitions into an evergreen enterprise change role post-go-live.

Change Strategy & Program Alignment
* Execute the OCM strategy and integrated workplan to ensure alignment with the project plan and roadmap.
* Embed change management practices across all phases of delivery, from design through go-live and stabilization.

Stakeholder Engagement & Leadership Enablement
* Conduct stakeholder, change impact, and readiness assessments.
* Partner with executive sponsors, program leadership, Business Stream Leads, IT Stream Leads, SMEs, and Change Agents to drive engagement and adoption.
* Coach leaders and people managers on leading teams through change.

Communications Leadership
* Own and execute the project change communications strategy with clear, timely, role-based messaging.
* Oversee development of communication assets including emails, FAQs, decks, intranet content, videos, and leadership messages.
* Partner with Marketing and Corporate Communications to ensure consistency and brand alignment.

Training Strategy & Execution
* Align training strategy and execution with deployment milestones and change impact.
* Conduct training needs assessments and support Train-the-Trainer models.
* Ensure training content reflects new processes and system functionality.

Readiness, Adoption & Sustainment
* Monitor readiness and adoption using surveys, feedback, and field insights.
* Support post-go-live reinforcement, sustainment, and long-term capability building.

2-4 years' experience in organizational change management for large-scale digital, ERP or business transformation initiatives.
• Bachelor's degree in technology, business, or related field or equivalent work experience.
• OCM training/certification strongly preferred (Prosci, Kotter, Switch, or Six Sigma, etc.)
• Strong tech user, comfortable with MS office suite, SharePoint, Copilot, Canva, and Smartsheet.
• Prior experience integrating change management, communications, and training.
• Strong executive communication, facilitation, and influencing skills.
• Ability to operate effectively in complex, matrixed environments.
• Ability to travel as needed (max 15-20%), primarily in our Northeast territory

This position does not offer sponsorship nor relocation. Hybrid role with 3x/week onsite in Milford, MA required.

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

Milton CAT is an equal opportunity employer.