Enrollment Manager

Primary Purpose

Responsible for the overall management of center enrollment for a group of centers. The focus of this position is to have the full picture of current and future enrollment and to use it to make strategic decisions to achieve maximum occupancy levels for the group. This includes building and managing a pipeline of registered families, making and securing enrollment offers 6 months out and projecting and monitoring transitions 6-8 months out. In addition, they will build relationships with parents and center operators, and provide ongoing communication, guidance and support to both.

This is a remote position based in the United States, but only candidates located in CST or EST will be considered.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment-with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you're caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you're the difference.

Essential Functions/Responsibilities

Enrollment

• Work with qualified families from inquiry to enrollment
• Strategically manage the pipeline for a group of centers and manage offers to maximize enrollment for the entire group
• Manage the pipeline of registrations and secure them for future enrollment 6 months in the future
• Provide parents with definitive information on future availability.
• If space is not available work to secure space in another center
• If request is for future enrollment keep family engaged with Bright Horizons by sending resources and invitations to events.
• Elevate situations of staffing preventing enrollment to RM/DVP
• Project future enrollment and work with operations to open and staff additional classrooms as needed
• Provide ongoing support and communication to families from registration to enrollment and engagement with waitlisted families
• Work within a Pod Structure to support and maximize enrollment across all centers within the Pod
• Manages monthly meetings with center teams to ensure alignment on transitions, center staffing needs and enrollment

Transitions

• Responsible for strategic transition planning 6-8 months out
  Offers backfill enrollment for transitions
  Elevate barriers to transitions and offers to manager/RM/DVP

General

• Strategically look at overall center demand and trends and make recommendations on opening or closing of classrooms and future hiring needs.
• Develop a strong respectful partnership with the operators grounded in the HEART principles to drive to results
• Maintain center availability in Bright Web for the contact center.
• Sense of urgency as it relates to enrollment and accurately projecting for future
• Maintain a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values and philosophy.
• Maintain a high-level of customer satisfaction with both internal and external customers. Respond to requests quickly and efficiently.
• Develop and maintain expert knowledge of Bright Horizons Enrollment Management System and Bright Star System, including being able to report on all data points and metrics tracked within the systems. Utilize reports to help for future planning.

Minimum Qualifications:

• Bachelor's Degree Required
• 2-3 years of experience in enrollment strategies or sales strategies

Preferred Qualifications:

• Manages his/her own workload and prioritize projects to meet deadlines.
• Ability to work autonomously but defer to management for complex or unusual situations, in coordination with operations.
• Excellent written and verbal communication skills with ability to document information accurately.
• Exceptional organizational and time management skills necessary, in addition to, the ability to work closely with other team members and departments.
• Highly motivated and results-oriented, comfortable setting aggressive goals and exceeding them.
• Problem solving, diplomacy and good judgment in considering the impact of decisions is essential.
• Ability to thrive in a collaborative, team environment; able to prioritize work and multi-task in a fast-paced setting. Possess a willingness to adjust roles and responsibilities to meet the needs of a constantly changing and growing organization.
• Proficient in basic Microsoft applications (must know Outlook, Word and Excel). Should be comfortable learning new systems quickly.
• Excellent phone & customer service skills.
• Functions effectively under pressure and maintains a positive outlook.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We're changing the world of work and family, and it starts with you. At Bright Horizons, you're the difference.

Compensation:

The annual salary for this position is between $60,000-$83,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for a bonus.

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Deadline to Apply:

This posting is anticipated to remain open until 4/10/26.

Life at Bright Horizons:

At Bright Horizons, you're more than your job title -you're the difference. Whether you're nurturing a child's first steps or supporting the systems behind the scenes, your work creates real impact. We're a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future - for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.