New

Complaint Evaluation Specialist

Advantage Technical
$34.00-$34.00
paid holidays, 401(k)
United States, Massachusetts, Acton
Apr 24, 2026
Complaint Evaluation Specialist (Medical Device) - Contract Location: Acton Pay Rate: Up to $34.00/hr. We are hiring a detail-oriented Complaint Evaluation Specialist to support a leading medical device organization. This contract role focuses on complaint handling, data analysis, and regulatory compliance, ensuring product quality and patient safety. Key Responsibilities Manage the full complaint lifecycle: intake, investigation, documentation, and closure Perform reportability assessments in line with FDA and ISO regulations Analyze complaint trends, generate reports, and support data-driven decisions Review Device History Records (DHRs) to identify product issues or anomalies Support adverse event investigations and basic failure analysis Maintain accurate records for complaints, audits, and special projects Assist with FDA, ISO, and internal audits Coordinate with cross-functional teams including Quality, Customer Care, and Engineering Train team members on complaint handling processes and systems Qualifications Bachelor's degree OR 3+ years of experience in medical device complaint handling or vigilance reporting 1-2+ years of experience in data management, documentation, or quality systems Strong understanding of regulatory standards (FDA, ISO, cGMP) preferred Excellent analytical, organizational, and problem-solving skills Strong technical writing and communication abilities Proficiency in Microsoft Office and database systems Employee Benefits Medical, dental, vision, and pet insurance 401(k) Retirement Savings Plans Employee Assistance Program (EAP) Commuter/Parking Accounts People Perks Health Savings Account (HSA) AD & D Insurance Apply Now Click Apply Now to join a high-impact quality and compliance team in the medical device industry. The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. About Us Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies. Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.