Clinical Operations Manager, Referral Department - Las Vegas, NV

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Clinical Operations Manager - Referral Department is accountable for the operational leadership of Adult Medicine, Specialties, and Pediatric referral services in partnership with physician leadership. This role ensures a consistent, high quality patient experience through strong operational execution, a culture of caring, and alignment with SMA/Optum strategic and financial goals.

This position provides day to day leadership for referral operations staff and serves as a key liaison between clinical and administrative teams to optimize referral workflows, patient access, and operational performance.

Primary Responsibilities:

• Provide operational leadership and oversight for referral services across Adult Medicine, Specialties, and Pediatric clinics
• Manage and support the Operations Supervisor, Senior Referral Navigators, and Referral Navigators to ensure effective team performance and engagement
• Partners with physician leadership, site leadership, and nursing teams to optimize referral processes and improve patient flow
• Ensure compliance with clinical, regulatory, and business requirements, including federal, state, and SMA/Optum policies and procedures
• Monitor key performance indicators and financial outcomes; identify trends and implement improvement strategies
• Promote cost effective workflows and operational efficiencies while maintaining quality and service excellence
• Lead quality improvement initiatives and support evidence based practice across referral operations
• Recruit, onboard, and retain high performing staff; ensure ongoing competency, training, and performance management
• Foster a collaborative, service oriented culture focused on patient satisfaction and continuous improvement
  
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED
• 5+ years of Experience in a Healthcare setting
• 4+ years of Leadership Experience and managing direct reports
• Demonstrated experience in referral management or referral operations, including coordination of specialty referrals, prior authorizations, or access to care processes in an ambulatory or clinical setting
  
  

Preferred Qualifications

• Experience working in a matrixed organization with physician and clinical leadership
• Demonstrated success in performance improvement and change management
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug free workplace. Candidates are required to pass a drug test before beginning employment.