Manager, Client Delivery

About FinThrive

FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We're making breakthroughs in technology-developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We've delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what's possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit finthrive.com

About Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We're honored to have also been ranked #26 among the Best Workplaces in Healthcare for 2022, and we know that it's our collective dedication that makes FinThrive an exceptional place to work.

• Find balance with our remote-friendly organization
• Take time to recharge and pursue your passions
• Be part of a positive and supportive work environment
• Grow and excel your career with training and education

Our Perks and Benefits

FinThrive is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

Impact you will make

Summary:

• Objective of the position Is to have a colleague with good project management and client management skills own all aspects of assigned client relationships with supervision
• This Is a role for an Individual contributor who will engage with all areas of the business as well as cross functional FinThrive teams to ensure client satisfaction
• This position adds value to the organization by allowing for more effective communication across the Data Intake area to the client, thus allowing for faster/high quality Implementations resulting in Increased customer satisfaction

What you will do

Major Responsibilities/Activities:

• Manage all aspects of assigned client relationships with supervision
• Work with supervisor to create client Executive Summaries
• Engage with and effectively communicate with all areas of the business to ensure successful project outcome (Includes: Client Delivery Implementation, Cost Report Production Team, Claims Production Team, Audit Team, Accounting Team and Product Team).
• With direction from supervisor, engage with cross functional areas of FinThrive to ensure customer satisfaction (Indludes: Onboarding and Customer Success Teams)
• Work with supervisor to provide project specific direction to 3rd party vendors.
• Monitor workload with supervisor to ensure the deadlines are met
• Maintain knowledge of all Government reimbursement products and services.
• Work with supervisor and assigned Implementation Analysts to set priorities and timelines.
• Other duties as needed.

What you will bring

• Bachelor's degree or equivelant
• 2 years+ experience In dedicated Account Management / Relationship Management required

• Good Project Management skills (e.g, managing multiple client/team requests and deadline) required
• Good interpersonal skills to effectively communicate with all levels of the organization (peers, management) and customers
• Strong work ethic and desire to grow within career
• Ability to work and thrive In a fast-paced environment

• Travel required: Minimal (a couple of times a year)

What we would like to see

• Expertise with Microsoft Dynamics CRM/Salesforce, Outlook, Excel, and SharePoint preferred
• Exceptional ability to organize work and tasks; attention to detail and excellent follow-through
• Excellent verbal and written communication skills-involving high-level communications with internal and external contacts

FinThrive's Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of courage, authenticity, respect, excellence, and service, operates effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seeks out continuous feedback and learning opportunities
• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
• Must occasionally lift and/or move up to 15 pounds
• Must be able to talk, listen and speak clearly on telephone or video calls
• Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress
• Work environment: The noise level in the work environment is usually minimal
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

2023 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV062623TJO

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