Collection Specialist

Job Description: Collections Specialist

Job Description Summary:

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars for a portfolio of customers and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Your focus will be building internal and external relationships both remotely and in-person to ensure invoices are paid as agreed and disputes resolved expeditiously.

Position Responsibilities:

• Make outbound collection efforts in a professional manner while keeping and improving customer relations
• Perform collection efforts for assigned portfolio of accounts in an efficient and effective manner
• Identify issues attributing to account delinquency and discuss them with AR management
• Work internally and collaborate with other departments (i.e. sales, IT, and customer service) to resolve billing issues
• Research and resolve customer Debit and Credit Memo issues
• Identify remittance details through Payments Inbox, customer portals and via communication with customers
• Interact with customer portals for required information and invoice upload when required
• 25% cash application support
• Other duties as assigned

Qualifications:

• Collection experience required - 5-8 years B2B, preferably automotive
• Microsoft Office proficiency - strong skills - Excel (i.e., VLOOKUP and Pivot Tables), Word, and Outlook
• Strong customer focus with emphasis on building relationships remotely (MS Teams) and via telephone
• Relevant experience working through customer A/P portals to post/ upload invoices, research status, retrieve debit/ charge documents, and resolve disputes
• A plus to understand credit fundamentals, credit worthiness, and basic accounting
• 1-2 years of cash application experience
• AS400/ CMS ERP experience a plus
• Capacity to operate in fast-paced work environment and adhering to public company compliance requirements
• Ability to overcome obstacles and get results utilizing outstanding communication and negotiation skills
• The role requires someone with the ability to balance between maintaining trustful relationships and ensuring the timely payments of invoices

Candidates must be legally authorized to work in the United States without the need for employer sponsorship. Methode Electronics is not able to provide visa sponsorship-now or in the future-for this role.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel.

Mental Demands:

While performing the duties of this position, the employee will be regularly required to use written and oral communication skills; read and interpret data, information and document. Analyze and solve problems with patience and ability to manage stress. Observe and interpret situations; learn and apply new information or skills.

Benefits and Perks

Methode offers US employees Medical, Dental, Vision, Hearing, Life & Disability insurance, a wellness program, and time off benefits.

Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance.

Methode provides an Employee Assistance Program, and participation in the Company's 401(k) plan which includes a company contribution.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly employees will also be paid overtime pay when working qualifying overtime hours.

Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics per the EEO Poster available here . If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@methode.com or call (708) 867-6777 and let us know the nature of your request and your contact information.