Service Engineering Manager

Service Engineering Manager

We are currently seeking a Service Engineering Manager for our Data Center Technology operations in Virginia and Texas. The incumbent will be stationed at our Daleville, Virginia facility and will report to our Director of Service Engineering. This position will manage direct reports in our Virginia facility as well as a group in our Selma, Texas facility and a number of remote workers.

Responsibilities include:

• Working with and managing Senior Controls Technicians, ensuring they are trained and scheduled properly.

• Working with other Engineering Groups to execute RFE Mechanical, Electrical, & Design Engineering needs.

• Scheduling work as necessary to ensure successful completion of RFEs & Retrofits.

• Scheduling work as necessary to ensure successful completion of ISTs & ADC Databases.

• Ensuring the group is trained in all areas of Munters Data Center Equipment and continually coordinating latest practices with Production & R&D Engineering.

• Working on New DCSI Projects as assigned.

Goals/Activities:

Roughly 50%/50% split of generating new revenue opportunities and Engineering support activities.Some months, the percentage may slide back and forth but this is an overall goal.This role is intended to help drive revenue growth through sales of controls parts and services, new product introduction support, and engineering excellence. The incumbent will:

• Help develop strategic plans for controls development.

• Improve data center service capability for ALC controls and control strategies for data center products.

  • Generate standard computer software list for DC products.

  • Train Service Techs & Trainers how to understand program logic for basic troubleshooting and tuning

  • Proper methods for network setup

  • Commissioning strategies

  • How to download to each device

  • Jobsite visits with service techs on problem sites or new designs.

• Obtain feedback from Service, Sales, and customers on how to improve DC controls

• Document, Update, & Maintain Standards as laid out by Service Engineering Director.

• Participate in product development for MVM/SyCool/Aligned DC/controls upgrades.

• Conduct customer visits with Sales, Service Sales, or independently to identify opportunities for value added features.

  • Assess feasibility, risk, and resource requirements.

  • Write proposals and project plans.

  • Examples of services/equipment would include: training, consultation, component retrofits, program upgrades, graphics packages, sensor/software enhancements (diagnostics), system integration packages, software upgrades, etc.

• Consult for Sales/Service Sales & Customers on best practices for AHU/BAS networking, building control strategies, and AHU control capabilities.

• Visits jobsites to help with unusual controls problems, new product start-ups, major control configuration changes.

  • Will help develop EE group and tech support group to support controls and troubleshooting.

• Help manage key suppliers, develop specifications, and test new products as needed.

• Develop and propose new data center controls functions, devices, and strategies.

• Assess risk, benefits, resource needs in project plans.

Development Goals:

• Training in data center design, reliability, and performance concepts. Possibly obtain certifications like

  • Certified Data Centre Design Professional (CDCDP)

  • Data Center Energy Practitioner (DCEP) - Generalist

  • Accredited Tier Specialist from Uptime Institute

• Computer networking training ( IP and BMS)

  • Ethernet Networking Basics Training

  • Advanced Ethernet & Emerging Technologies Training

  • Certified Network Infrastructure Design Professional (CNIDP)

Governance/Coordination:

• Resources will be coordinated based on priority.

• Risk/reward/resource discussions to be held with Director of Service Engineering and/or DC R&D management team as appropriate.

• Develop a queue of identified projects on Trello. This will be used to transmit project requirements as well as tracking.

Travel expectations:

• Visit factories periodically for a few days; 30-60 days between visits.

• Stationed normally in Daleville, VA facility.

• Visit customer sites for service activities including new products, new control systems, and unusual problems.

• Visit customer sites to help identify opportunities for controls extensions and upgrades.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All offers are contingent on a pre-employment drug test and background check, as applicable for the position.