Sr Manager, ProServe Onboarding

Job Description:

This isn't just about checking boxes; it's about architecting the very first impression our enterprise customers have of our partnership. As the Senior Manager of Professional Services, Onboarding, you aren't just managing a process-you're leading the charge in turning "newly signed" into "long-term success."

Here is how we see this role coming to life:

Who you're committed to being:

• A Visionary Architect: You don't just follow a playbook; you build the one that scales. You see the "big picture" of the customer lifecycle and design onboarding strategies that align with long-term growth.

• A Service-First Leader: You take pride in developing high-level talent. You are committed to building leadership depth, driving accountability, and mentoring teams to be the best versions of themselves.

• A Cross-Functional Diplomat: You thrive on collaboration. You are someone who can bridge the gap between Sales, Product, and Customer Success to ensure our customers never feel a "handoff" friction.

• An Operational Artist: You find beauty in a well-oiled machine. You are dedicated to efficiency, margin health, and using data to tell the story of your team's impact.

What you'll do:

• Own and evolve the onboarding strategy for our Enterprise and Commercial segments, ensuring every customer realizes value as quickly as possible.

• Drive operational excellence through expert resource planning, capacity modeling, and service delivery optimization.

• You'll be accountable for end-to-end performance, from customer satisfaction (CSAT) and time-to-value to service line profitability.

• Partner with Product and Go-To-Market teams to provide "boots-on-the-ground" insights that shape our future product roadmap and service offerings.

• Lead talent strategy, including hiring, succession planning, and performance management for a multi-layered team.

Experience you'll bring:

• You've spent years in the enterprise technology space, navigating the complexities of large-scale deployments.

• You have a proven track record of leading managers or senior individual contributors. You know how to lead through others to achieve massive results.

• You've previously "owned the P&L" or held accountability for both delivery quality and the financial health of a service line.

• You've successfully navigated high-growth environments, building systems and operating rhythms where none existed before.

Requirements:

• 8+ years of professional services or related experience (or 6+ years with an advanced degree).

• Deep expertise in program delivery, consulting, and process optimization.

• Exceptional ability to influence stakeholders and drive alignment across competing priorities.

• Bachelor's degree in a relevant field; MBA or advanced degree is a plus.

• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

• We work in a blended environment that supports collaboration, flexibility, and connection across teams.

• We are mission-driven, shaping the future of tech upskillling and delivering impact that matters.

• We foster a culture of inclusion and belonging, where everyone can contribute and thrive.

• We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.

• Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

This role is primarily performed in an office or home office setting and involves standard computer-based work.

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

The annual US base salary range for this role is $133,000-175,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Applications must be submitted within 90 days after the initial posting date to be considered.

Please be aware of recruiting scams. We'll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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