HR Operations Coordinator

What you'll do at Jamf:

The HR Operations Coordinator is an entry-level HR professional who supports HR processes, transactions, and employee services. As part of the HR Operations team, the Coordinator will process tasks within Workday HCM, manage cases through ServiceNow HR Service Desk, and help deliver positive employee experiences while deepening their knowledge of HR best practices in a dynamic, collaborative environment. In this role, the Coordinator will leverage AI-assisted tools (e.g. Moveworks AI Assistant) and automated workflows to deliver efficient, high-quality HR services.

This role is offered as remote in Minneapolis, MN. You will be required to work periodically at the Jamf office, so we are only able to accept applications for those based in the Twin Cities metro communities.

What you can expect to do in this role:

• Manage and respond to HR employee inquiries through ServiceNow HR Service Desk, email, and Slack messages with guidance from HR Operations team members, leveraging AI-assisted workflows and self-service tools.
• Track, prioritize, and resolve HR service cases in ServiceNow, ensuringtimelyfollow-up and documentation.
• ProcessHR-related actions including data entry for employee transitions, new hire setup, and organizational changes in Workday HCM; meet established SLAs for case resolution and data accuracy.
• Manageonboarding and offboardingcasetasksin ServiceNow,such asreviewingnew hire paperwork,verifyingI-9 documentation, organizingelectronicemployee files, and processing terminations.
• Respond to HR service requests related to HR policies,benefits, employee data changes, employment verification, audits, position descriptions, time tracking, and other questions independently;more complex cases may involve collaboration with/escalation tosenior team members.
• Maintain organized electronic employee files and handle confidential information with professionalism and discretion.
• Participate in team meetings and training sessions to develop knowledge of Workday, ServiceNow, and HR operations best practices.
• Complete all assigned projects, tasks, and training requirementsin a timely manner.
• Perform other duties as assigned to support the HR Operations team.

What we are looking for:

• Manage and respond to HR employee inquiries through ServiceNow HR Service Desk, email, and Slack messages with guidance from HR Operations team members, leveraging AI-assisted workflows and self-service tools.
• Track, prioritize, and resolve HR service cases in ServiceNow, ensuringtimelyfollow-up and documentation.
• ProcessHR-related actions including data entry for employee transitions, new hire setup, and organizational changes in Workday HCM; meet established SLAs for case resolution and data accuracy.
• Manageonboarding and offboardingcasetasksin ServiceNow,such asreviewingnew hire paperwork,verifyingI-9 documentation, organizingelectronicemployee files, and processing terminations.
• Respond to HR service requests related to HR policies,benefits, employee data changes, employment verification, audits, position descriptions, time tracking, and other questions independently;more complex cases may involve collaboration with/escalation tosenior team members.
• Maintain organized electronic employee files and handle confidential information with professionalism and discretion.
• Participate in team meetings and training sessions to develop knowledge of Workday, ServiceNow, and HR operations best practices.
• Complete all assigned projects, tasks, and training requirementsin a timely manner.
• Perform other duties as assigned to support the HR Operations team.

EDUCATION AND CERTIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, ora relatedfield;or equivalent experience.
• Pursuing HR certification (SHRM-CP, PHR) is a plus

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America's Greatest Workplaces for Mental Well-being
• Named a 2025 Newsweek America's Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
• Named a 2024 Best Technology Company to Work For by U.S. News
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.

Pay Transparency

At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.

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