Business Process Analyst, Account Management

Cisco Systems, Inc.
$92,000.00 to $123,800.00
life insurance, vision insurance, parental leave, paid holidays, sick time, 401(k)

7025 Kit Creek Road (Show on map)
May 05, 2026
The application window is expected to close on: 05/11/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Job Description The application window is expected to close on: 5/11/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Location: U.S. Remote, not Bay Area or NYC Meet the Team The Business Capabilities Management (BCM)organization is responsible for transforming Sales processes and the support CRM platform in alignment with Cisco's Go-to-Market strategy and priorities. The BCM team owns the intake of CRM transformation requests and priorizes business capabilities, resulting in a Business Capability Roadmap and clear set of capability requirements for Cisco Sales, across different product architectures, geographies, and personas. This is an exciting time to join a team that is driving incredible change to accelerate Cisco's growth. Your Impact We are seeking a Business Process Analyst focused on enhancing sales processes from opportunity management to order. You will be accountable for ensuring we have the right Sales business processes, CRM capabilities, and insights that support not only our current business, but also our future state go-to-market strategy. This role is key to enabling us to transform our business and drive accelerated growth at scale. Do you possess a deep understanding of pre-sales, sales, post-sales, channel & alliances, and business operations within the Enterprise Networking and Security industries? Are you a problem solver and a strategic, data driven, system savvy, intellectually curious, fast learner, who is detail oriented, and able to move quickly while keeping focused on high impact projects with limited direction and supervision? Responsibilities: Drive and prioritize the intake for business requirements to deliver process and system infrastructure needed to support the Sales roles across different business segments and product families. Foster close working relationships with sales executives, sales, customer success, operations, IT, and finance. Ensure there is alignment on business requirementsand champion the collaboration needed across a cross-functional Sales organization to ensure we have the right system capabilities in place across multiple routes to market. Collaborate with Business Segment teams, Sales and PlanningOperations, and Global Partner Operations teams to drive prioritization of business process and CRM requirementsto achieve GTM strategies and business objectives. Represent the Sales functions in critical corporate / cross-functional business transformation projects to ensure any changes to our business processes, systems, or metrics is aligned to overall corporate goals. Collaborate with the CRM technical teams to translate business requirements into technical specifications, focusing on Sales business processes in Salesforce, as well as other sales applications and technologies. Minimum Qualifications: Experience driving end to end business process changes in a Sales, Revenue Operations or Go-to-Market context Experience with Salesforce CRM Strong understanding of sales motions and opportunity management Preferred Qualifications: 3+ years in a Business Analyst individual contributor role. Strong analytical, troubleshooting, problem-solving, and project management skills. Excellent interpersonal skills with proven ability to present complex and technical content to general audiences. Sets strategic vision, operational goals, and drives to fulfillment. Takes responsibility for actions and outcomes. Always focused on doing what's right for the business. Willing to take on the tough projects and challenges to support growth of the business. Gathers and uses data strategically to create improvements and influence others. Works effectively in an unstructured, fast-paced environment requiring new perspectives and creative approaches. Able to see the big-picture while also being hands-on and in the details. Ability to be highly productive with minimal oversight from senior management. Able to speak in front of senior audiences as well as write clearly, concisely, and compellingly. Ability to manage multiple concurrent projects and lead initiatives in a cross-functional environment. Bachelor's Degree in Business, Economics, Information Technology, or related discipline. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $92,000.00 to $123,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees* receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $114,400.00 - $171,300.00 Non-Metro New York state & Washington state: $100,200.00 - $153,200.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.