Director Clinical Informatics and Digital Acceleration PNW Hybrid

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Director of Clinical Informatics & Digital Acceleration for the Pacific Northwest (PNW) plays a critical leadership role in advancing this vision across Washington and Oregon, supporting over one million patients and nearly 1,000 employed physicians and advanced practice clinicians in the market.

This leader will be responsible for driving the execution, adoption, and optimization of clinical technologies and digital services across the PNW market. Acting as a senior business and clinical informatics leader, the Director will oversee a dynamic digital portfolio and ensure delivery of end to end solutions that address unmet needs, create measurable value, and support a fully integrated digital ecosystem.

The role partners closely with clinical, operational, and technology leaders to modernize care delivery, enable AI driven and digital first models of care, and transform underlying workflows to support scale, sustainability, and superior clinician and patient experiences.

The Director of Clinical Informatics & Digital Acceleration provides strategic leadership, operational oversight, and execution excellence across the market's clinical technology initiatives.

If you are located in Western WA (able to go into Everett & Seattle locations weekly), you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

Strategic Leadership & Portfolio Management

• Leads the development and execution of actionable digital strategies aligned with enterprise and market priorities
• Owns and manages a portfolio of clinical technology initiatives, ensuring alignment with business objectives, timelines, budgets, and expected value
• Identifies risks, dependencies, and opportunities across the portfolio; proactively escalates issues and recommends solutions to senior leadership and executive sponsors
• Clearly articulates and documents product visions, roadmaps, business cases, and value realization plans

Digital Transformation & Innovation

• Drives adoption and optimization of EHR and clinical digital solutions to improve care delivery, clinician efficiency, and patient experience
• Partners with digital capability owners, product leaders, and cross functional teams to design and deploy end to end digital capabilities
• Champions intelligent automation, AI enabled workflows, and scalable digital solutions that modernize clinical operations
• Brings thought leadership on healthcare, technology, and market trends to identify and develop new opportunities

Operational Excellence & Change Leadership

• Establishes effective governance, structures, and processes to support consistent implementation and adoption
• Partners closely with Operations to lead and manage organizational change
• Ensures high quality execution within expected timeframes and budgets; monitor progress and communicate transparently with stakeholders
• Develops sustainable support models to ensure long term success of deployed solutions

Collaboration & Stakeholder Engagement

• Builds and maintains solid partnerships with Technology, Operations, Quality, Finance, Revenue Cycle, Legal, Compliance, and Clinical Leadership
• Represents the PNW market in national Optum Health forums and committees, including EHR governance, patient experience, AI enablement, and practice modernization
• Contributes to go to market strategies, messaging, and value propositions for digital solutions and services

Performance & Business Acumen

• Defines and monitors performance metrics for digital and virtual care services across the PNW
• Demonstrates solid business acumen, including staffing models, capacity planning, ROI, budgeting, margins, and service offerings
• Consistently models Optum's values through service oriented leadership and effective communication

Knowledge, Skills And Abilities:

Note that these requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job.

Knowledge:

• Proven success leading large scale clinical or digital transformation initiatives
• Solid understanding of healthcare delivery operations and clinical workflows
• Deep knowledge of project and portfolio management principles, including scope, resources, risk, quality, and communications

Skills:

• Exceptional leadership, influence, and interpersonal skills
• Advanced portfolio and program management capabilities
• Ability to build consensus, foster collaboration, and lead through complexity in a matrixed organization

Abilities:

• Ability to work both independently and collaboratively in a highly dynamic environment
• Excellent written, verbal, and presentation communication skills
• Comfort navigating ambiguity while maintaining focus on outcomes and value delivery

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of progressive leadership experience in healthcare operations, clinical informatics, and/or digital health
• Demonstrated experience leading teams with both direct and indirect reports
• Significant experience delivering EHR, clinical technology, or digital transformation initiatives

Preferred Qualification:

• Experience within a healthcare delivery organization

Equipment Used:

• Office equipment, computer, multi-line phone system, web-based meeting technology

Mental & Physical Demands/Working Conditions:

• Mental Effort: Must be able to work effectively as a member of Optum team; work is detailed and complex with multiple competing priorities, deadlines, and internal and external customers
• Physical Requirements: Work is primarily in office environment required ability to see and hear and communicate; lifting up to 40 lbs
• Working Conditions: Work is performed both in an office setting; noise level may be moderate or oud on occasion; work required outside normal business hours

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.