Accounts Specialist - MyVetStoreOnline

Midwest Veterinary Supply is seeking an Accounts Specialist for our MVSO (MyVetStoreOnline) online pharmacy platform. This position is fully remote. This position is available for those in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

The MyVetStoreOnline Accounts Specialist is responsible for fostering and maintaining strong relationships with existing users to ensure their continued satisfaction and engagement with our services and will assist with the development of new retention strategies and marketing opportunities. The MyVetStoreOnline Accounts Specialist is responsible for providing second-tier support to current users via phone, email, forms, and chat. This position will be a team expert for retention of and engagement with MyVetStoreOnline users to support the MyVetStoreOnline Accounts team and across all departments.

Job Responsibilities

• Review reporting to set routine call schedule with current MyVetStoreOnline users.
• Provide second-tier support to both current users and onboarding accounts via phone, email, forms, and chat. Responsibilities include updating account data, processing requests, providing resolutions, assisting with credit card processing setup, conducting training webinars, and troubleshooting roadblocks.
• Collaborate with the MyVetStoreOnline Accounts Lead and the MyVetStoreOnline Accounts Manager on retention strategies and marketing opportunities.
• Process online store closures following completion of retention efforts.
• Assist with training and coaching of new and current MyVetStoreOnline Engagement Associates.
• Document, effectively communicate, and work with the MyVetStoreOnline team to resolve system errors, user problems, and clinic feature requests.
• Perform other duties as assigned.

Experience & Qualifications

The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent (GED) is required
• Minimum of one year of customer service or veterinary practice experience required
• Production Animal experience preferred
• Experience with sales retention desirable
• Experience with Windows operating system
• Experience with Microsoft Office, including Excel, Word, and Outlook
• Ability to read, write and speak English
• Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals
• Solid customer service skills
• Good written and verbal communication skills
• Strong technical aptitude to quickly learn new software
• Focus on continuous learning
• Strong organizational skills and the ability to multitask
• Ability to type 40+ WPM
• Ability to work with corporate office to achieve mutual goals
• Must be self-motivated and able to work both independently and as part of a team

Mental & Physical Demands

The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Mental Effort

• Attention to detail to assure accuracy
• Regular interaction with people
• Daily deadlines may result in a fast pace of work and stress related to a typical customer service problem resolution process

Physical Requirements

• Continuous use of hands for writing and use of computer keyboard, working with a relevant volume of data to include alpha and numeric detail
• Continuous use of a computer monitor requiring close and color vision
• Frequent use of a telephone - listening and speaking
• Ability to work at a desk throughout the day

Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises.

Work is typically performed in an office environment Monday through Friday with the core hours of 8:00am-5:00pm CST. Working more than 40 hours per work week may be required. This position is fully remote. This position is available for those in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

Salary/Benefits:

We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual, and we like to have fun with weekly relaxed dress days and regular events like holiday contests, cookouts, and employee appreciation celebrations.

About Us:

Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.

Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page. California residents, click here to view the California Consumer Privacy Act Disclosure.