Director Network Engineering

Director, Network Engineering

The Director will be the ultimate owner of customer success, serving as a strategic partner, a technical liaison, and an internal champion for a defined group of accounts. This position demands a proactive professional who can navigate complex challenges, drive cross-functional alignment, and have difficult but necessary conversations to ensure mutual success.

Responsibilities

• Manage large regional upgrades,modifications to our neutral host systems with multiple installation and integration partners and employees across military bases, airports, and stadiums
• Direct, coach, and develop the region's field team consisting of Field Operations Managers and Field Engineers to include account,escalation management of base command to meet Boingo's business needs
• Overallfinancial managementand accountability for assigned region(s) to track use of company's expense against P&L statement
• Direct regional personnel in the management of system lifecycle of region venues
• Allocate resources across the region as new venues, systems, or feature sets aredeployed.
• Work with peer leadership within cross-functional teams in efforts to steer the maintenance of existing accounts, improve customer satisfaction and grow revenue, whilemaintainingbudgets to ensureoptimalprofitability

Requirements

• Experience managing multiple simultaneous projects through different contractors and multiple employee groupsrequired
• Must have proven ability to schedule complex projects to deliver them on time and under budget
• Need to be technicallyinclined andunderstand the basics of telecomnetworks.
• Must understand how tomaintainlive networks to include 3 years' experience in dealing with 24/7/365 operations for service restoration, upgrades, and performance monitoring
• Must be able to gather and organize data, then make logical decisions based on that data and implement a solution
• Extensive experience managing and leading people in geographically diverse areas
• Must have excellent written and verbal communication and interpersonal skills
• Must have proven ability to work in a matrix organization to get the job done
• Knowledge of networking (e.g., LAN, WAN, Wi-Fi, fibertransportand wireless backhaul)
• Must be willing to travel within assignedregions.
• Drive Boingo's culture of empowerment and training to develop employees into roles of greater roles of responsibility as we scale ourbusiness.
• Leveraging relationships and industry contacts to onboard 3rdparty resources to meet the needs of the business (e.g., construction, installation, and maintenance vendors)

Meet Boingo

Boingo Wireless is one of the world's leading providers of connectivity solutions, powering wireless networks in airports, transit hubs, military bases, stadiums, and commercial properties. We design, build, and manage secure, high-performance DAS, Wi-Fi, private networks, and small cell systems that keep people and businesses connected wherever they are.

At Boingo, wedon'tjust follow the latesttechnology trends,we help shape them. Our team is driven by a culture of innovation, collaboration, and customer success, with a proventrack recordof delivering solutions that meet the evolving demands of connected environments.

We offer a generous package of benefits andperks, including health, dental, vision,a bonusplan, 401(k) match, gym & phone reimbursement programs, tuition reimbursement - and more!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age,disabilityor veteran status.

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