Customer Service Rep

A role like this comes with some important responsibilities, some of those responsibilities include:

• Communicate directly with customers; Follow-up on customer interactions on daily needs
• Works with Account Lead and or Customer Service Manager on resolution of customer complaints.
• Manage Purchase Orders and EDI transactions
• Create Shipping Pick List
• Direct requests and unresolved issues to the designated resource - Account Lead, Customer Service Manager, Operations, Estimating and or Sales
• Communicate and coordinate with internal departments; scheduling, shipping, invoicing
• Effectively negotiate customer dates on "drop in" based off of SOP
• Interpersonal skills; organization skills and multi-tasking ability
• Work effectively with team: collaborative problem solving, respect for deadlines, punctuality, open communication
• Attention to detail and accuracy
• Maintain product knowledge; Knowledge of administrative procedures
• Operates with high integrity; builds trust, quickly wins and sustains credibility in relationship with others
• Other duties as assigned