Intern-College-Customer Experience
 CPS Energy | |
 United States, Texas, San Antonio | |
 Jun 12, 2026 | |
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Intern-College-Customer Experience Date: Jun 12, 2026 Location: Company: We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Pay Grade
Temporary Position Summary
The CPS Energy Internship Program is designed to meet the industry's rapidly changing workforce needs by providingSan Antonio collegestudents an opportunity to be paired with a mentor to acquire meaningful hands-on experiences that expands their understanding of the industryand exposes them to essential skills they must acquire or develop to succeed. The internship is designed for the intern to learn to perform in awork environment and understand the rationale behind the strategies used. Applicants must reside in the San Antonio Metropolitan area andare currently enrolled in school or recently graduated to qualify. This Customer Experience intern is responsible for developing processes for consistent and effective data analysis and reporting,both for immediate and long-term needs of the department. Fall 2026 Internship Cohort Application deadline: 6/19/2026 Location: CPS Energy headquarters 500 McCullough Ave., San Antonio, TX 78215 Current college transcript is required for the application* Tasks and Responsibilities
*Researches, analyzes, and creates current and future business process designs, capability maps, workflows, and data flows to identify areas for improvement. *Applies techniques to value or quantify the business process improvement opportunities and related risks for prioritization and post-change return on investment analysis. *Participates in the roll out of new processes or process improvements providing presentations, training, workshop coordination or other such efforts. *Maintains process documentation and inventory. *Incorporates industry standards and best practices into processes to improve efficiency and effectiveness. Minimum Skills
Minimum Knowledge and Abilities
Working knowledge of Microsoft Office.
Must be currently enrolled in a related discipline.
A minimum GPA of 2.5.
Must currently reside within 120 miles of CPS Energy Headquarters.
Demonstrated leadership potential.
Self-motivated and results oriented.
Exceptional communication skills.
Effective networking skills.
Demonstrated critical thinking and problem-solving skills.
Demonstrate an interest in a career applicable to the utility industry.
Participate in full-time employment with CPS Energy.
Attend all activities sponsored by CPS Energy during employment.
Pass a drug test and background screen prior to employment with CPS Energy.
Submit application, resume, transcripts. Preferred Qualifications
Competencies
Communicates Effectively
Learning Quickly
Serving Customers
Delivering High Quality Work
Adapting to Others Minimum Education
Must be a college student; currently enrolled in a related discipline Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, and presenting. Use of personal computing equipment, phone, multi-functioning printer & calculator. Ability to travel to & from meetings, training sessions or other busi-related events. Physical Demands
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator. CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
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