Patient Service Specialist- Adult Specialty Care

Description

Medical Group Practices

Clerical/Administrative Support
Req #: 82146

Job Title:Patient Service Specialist (PSS)

Location:Gilman Street, Portland, ME
Schedule:Full-Time | Monday - Friday | 8:00 AM - 4:30 PM
Department:MaineHealth Adult Specialty Care
Work Setting:On-site only (not remote)

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

MaineHealth is seeking a friendly, organized, and dependablePatient Service Specialist (PSS)to join our Adult Specialty Care team in Portland. In this role, you will be the first point of contact for patients and play a key role in delivering a positive and seamless healthcare experience.

This position offers aconsistent weekday schedulewithno nights, weekends, or major holidays required- ideal for those seeking work-life balance in a professional healthcare setting.

• Greet patients and visitors with professionalism and compassion

• Schedule patient appointments and coordinate referrals

• Manage front desk administrative duties including check-in/check-out, verifying insurance, and processing co-pays

• Support general office operations and ensure patient flow runs smoothly

• Collaborate closely with clinical and administrative staff to support patient care

Summary:
The Patient Service Specialist role ensures patient scheduling and referral needs are met while assisting in the general administrative and patient service needs of the practice.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of medical office experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact karla.medina@mainehealth.org

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.