Ambassador

Parking Ambassador

LAZ Parking | Full-Time & Part-Time | Non-Exempt

Be the Face of Exceptional Customer Service

At LAZ Parking, our people are the foundation of our success. As a Parking Ambassador, you play an important role in creating a positive experience for every customer who enters our facilities.

This position combines customer service, parking operations, and facility support to help ensure a safe, clean, and welcoming environment. You will interact with customers daily, assist with parking-related needs, support operational activities, and help deliver the exceptional service that defines the LAZ experience.

Whether you are looking to build a career in customer service, parking operations, hospitality, or facilities support, LAZ Parking offers an opportunity to make a meaningful impact every day.

Why Join LAZ?

• Great starting pay
• Eligible for a free RTD ECO Pass
• Immediate hiring opportunities
• No experience required; paid training provided
• Career growth opportunities with a national industry leader
• Active work environment with no desk required
• Supportive team culture and leadership
• PayActiv, access earned wages before payday
• Free company uniforms
• Employee Assistance Program (EAP)
• Health coaching and wellness resources
• Employee recognition and development programs

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Life Insurance Options

Part-time employees averaging at least 30 hours per week may become eligible for benefits in accordance with company plan requirements.

About LAZ Parking

LAZ Parking is one of the largest and fastest-growing parking management companies in the country. Our success is built on exceptional customer service, operational excellence, strong partnerships, and investing in our people.

We believe in promoting from within, recognizing talent, and providing opportunities for employees to build meaningful careers. From customer-facing operations to facility management, our team members play an essential role in creating positive experiences every day.

At LAZ, parking is our industry, but people are our passion.

Schedule & Work Environment

This position supports parking operations seven days a week and may require morning, evening, overnight, weekend, and holiday availability based on business needs.

Parking Ambassadors work throughout parking facilities, lobbies, office areas, and customer-facing environments. The role includes both indoor and outdoor work and requires regular movement throughout the facility.

The Spirit of the Position

As a Parking Ambassador, you are a customer service professional, facility steward, and operational support partner.

You understand that every customer interaction matters. Through your professionalism, attention to detail, and commitment to service excellence, you help create a welcoming environment while supporting smooth and efficient parking operations.

You bring a positive attitude, strong work ethic, and customer-first mindset to every shift.

What You'll Do
Customer Service Excellence

• Welcome customers with a friendly, professional, and helpful attitude.
• Build positive relationships through responsive service and effective problem resolution.
• Assist customers throughout parking facilities, lobbies, lanes, and office areas.
• Provide directions, answer questions, and assist with parking-related concerns.
• Deliver exceptional customer experiences through a positive and solutions-oriented approach.
• Serve as a knowledgeable resource for customers and visitors.

Parking Operations

• Process parking payments and customer transactions accurately.
• Complete required reports and operational documentation.
• Support daily parking operations while following company policies and procedures.
• Monitor parking equipment and report operational issues promptly.
• Communicate operational concerns and facility needs to leadership.
• Assist with parking inventory and customer access needs as assigned.

Facility Maintenance & Safety

• Maintain a clean, professional, and welcoming environment.
• Perform routine facility upkeep, including sweeping, trash removal, and surface cleaning.
• Identify and report maintenance concerns and facility issues.
• Monitor the property for safety concerns and address potential hazards.
• Help direct vehicle traffic and maintain efficient flow throughout the facility.
• Support a safe and secure environment for customers and employees.

Team & Operational Excellence

• Arrive prepared, in uniform, and ready to work for scheduled shifts.
• Work independently while collaborating effectively with team members.
• Follow company procedures, standards, and leadership direction.
• Support operational priorities and changing business needs.
• Promote LAZ Parking's mission, values, and customer service standards.
• Perform additional duties and special projects as assigned.

Who You Are
Customer-Focused

You enjoy helping people and take pride in providing exceptional service experiences.

Reliable & Self-Motivated

You work independently, stay organized, and take ownership of your responsibilities.

Professional Communicator

You communicate effectively and professionally with customers, coworkers, and leadership.

Safety-Minded

You understand the importance of maintaining a clean, secure, and safe environment.

Adaptable Team Player

You remain flexible, handle challenges professionally, and willingly support operational needs.

Service-Oriented

You approach every interaction with positivity, urgency, and a commitment to helping others.

Qualifications
Required

• Customer service experience.
• Ability to communicate effectively in English.
• Ability to successfully complete any required English proficiency assessments.
• Strong interpersonal and customer service skills.
• Ability to work independently and manage multiple priorities.
• Ability to remain professional during challenging situations.
• Reliable transportation to and from work.
• Ability to understand and follow company policies and procedures.
• Ability to work both indoors and outdoors as operational needs require.

Preferred

• Previous parking, hospitality, retail, facilities, or customer-facing experience.
• Cash handling or payment processing experience.
• Experience working in active or outdoor environments.
• High school diploma or GED.
• Bilingual skills are a plus.

Physical Requirements

This position requires the ability to:

• Stand and walk for extended periods throughout a shift.
• Work outdoors in varying weather conditions.
• Lift, push, and pull up to 25 pounds.
• Bend, stoop, squat, and move frequently throughout the workday.
• Perform physical tasks associated with facility maintenance and customer assistance.
• Travel throughout parking facilities and operational areas as needed.
• Communicate effectively in person, by phone, and through written communication.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Serve Customers. Support Operations. Build Your Future.

If you are looking for a customer-focused role with competitive pay, growth opportunities, and a supportive team environment, we'd love to hear from you.

Join LAZ Parking and help create exceptional parking experiences for every customer, every day.

FLSA Status: Non-Exempt

LAZ Parking is an Equal Opportunity Employer and participates in E-Verify. Equal employment opportunities are provided to all employees and applicants without regard to any characteristic protected by federal, state, or local law.