New

Loyalty Ambassador

Omni Hotels & Resorts
22-22
United States, Texas, Austin
8212 Barton Club Drive (Show on map)
Jul 21, 2026
Omni Barton Creek Resort & Spa Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality. Our associates are the heart of our success - a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies. From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you'll find your perfect match at Omni Barton Creek Resort & Spa. Omni Hotels & Resorts is seeking Loyalty Ambassador for the beautiful Barton Creek Resort & Spa! We are proud to be ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2025. If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company, then you will love working with Omni! Overview: This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests. Responsibilities: * Create memorable experiences for our Select Guests during their stay. * Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay. * Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments. * Arrange Select Guest and special occasion amenities via In-Room Dining. * Conduct Loyalty Program training with other Front Office and hotel associates. * Conduct monthly Loyalty meetings with relevant hotel associates. * Promote the Select Guest program to guests that are currently not members. * Maintain Select Guest product inventories. * Conduct guestroom inspections prior to Select Guest arrival. * Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions. * Will assist in Front Office operations as needed. * Perform any other duties assigned by Management. * Be pleasant, smile and greet all guests, using surnames when obtained. * Be actively engaged with our guests and deliver memorable guest experiences. * Create unique, personalized WOW moments at every opportunity. * Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc. Qualifications: * Minimum of 1 year hospitality experience. * Must have excellent verbal and written communication skills * Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) * Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns. * Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player. * Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills. * Must be able to work with and sit at a computer workstation for an extended period. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.