New

Senior Field Service Engineer

Veeco Instruments Inc.
sick time, tuition reimbursement, 401(k)
United States, Oregon, Hillsboro
Jul 22, 2026
Select how often (in days) to receive an alert: Apply now Senior Field Service Engineer Location: US - OR Requisition ID: 20066 About Veeco You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world. We're looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers. Overview Veeco is seeking an ambitiousSeniorField Service Engineereager to learn Veeco'sLaser based Annealingtechnology and drive customer satisfaction.The successful candidate willbe responsible forsupporting astrategiccustomer with theobjectiveof adoptinga newtechnology through installation and start up sustaining and troubleshooting of Semiconductor equipment. Position involves domestic and internationaltravel (asneeded) for training and support of other accounts. Position based in Hillsboro, Oregon near our customersite in. Responsibilities Adhere to safety and confidentiality policies Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up allcustomer'sand Veeco's protocols related to safety and security Isolate and resolve equipment and systems malfunctions and take corrective actionusingmodel-basedproblem solvingmethods and able to document the learnings. Assistwith the implementation of new processes, methods, and designswith the ability to suggestcontinuesimprovements. Develop relationships with the customer to ensure high customer satisfaction and retention Ability to driveonsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site Escalate and communicateall tool actions/events and daily activities in field service reportsand able to use that to improve knowledge andexpertise Qualifications Bachlerdegree in Engineering or related technicalpreferably Electrical and Opticalarea and at least8years of experience in a technical service, field service, or customer support position isrequired. An equivalent combination of education and experience will be considered. Knowledge, Skills, and Abilities: Experience with Semiconductor industry safety requirements and clean room environment Knowledgeannealing laser annealing, or similarOptical/Lasersemiconductor process equipmentpreferredsuch as background. Mustpossessa positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming. System integration, test, and debug skillsand ability to review documentation including schematics to suggest game plans. Able to implement learnings from training and frompreviousexperience to enable documented resolutions and improvements in the equipment performance. Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs Ability to build excellent customer relationships Attention to detail and accuracy Ability to work under pressure to meet support deadlines in a multi-tasking environment Must be flexible for emergency call-in work Proficiencyin Microsoft Office -Teams,Word, Excel, Outlook, and PowerPoint Ability to travel25%, occasionally on short notice; requires domestic/international travel fortrainingand supportof customer projectsacross multiple locations. Salary and Benefits** The expected salary range for this position is $84,984.00 - $113,312.00, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. Other benefits include: Medical, Dental, and Vision Employee Stock Purchase Plan (ESPP) 401(k) with Company Match Holiday, Vacation, and Sick Time Flexible Spending Accounts (FSA) Commuter Benefits Life and Accident Insurance Disability Insurance Tuition Reimbursement Employee Assistance Program (EAP) Identity Theft Remediation Emergency Travel Assistance Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities. Apply now Find similar jobs: