Part-time Digital Content Operations Specialist (UGC & Ecommerce)

We're seeking a Part-time Digital Content Operations Specialist to support the ongoing management, governance, and optimization of user-generated content (UGC) across a leading ecommerce platform. In this role, you'll partner with cross-functional teams and external vendors to curate customer-generated content, improve content quality, support compliance initiatives, and help deliver an engaging online shopping experience.

What You'll Do

• Conduct audits of a large-scale Community Gallery to improve the quality and relevance of user-generated content.
• Identify and remove outdated or stale content that no longer aligns with established curation guidelines.
• Partner with the Site Content team to define content governance guidelines, including criteria for retaining and retiring UGC.
• Work within the content management system (CMS) to curate and manage community content.
• Collaborate with an external gallery vendor to ensure content is published accurately and aligns with quality standards.
• Perform daily quality assurance checks across the ecommerce site to verify proper execution of UGC and vendor-managed content.

• Develop and maintain documentation outlining UGC placements across the site, including content sources and hosting details.
• Conduct competitive audits of user-generated content and creator video experiences across retail ecommerce websites.
• Create and maintain internal documentation, including FAQs and process guides related to Ratings & Reviews.
• Organize and restructure SharePoint resources to improve accessibility and knowledge sharing across the team.

• Support ongoing compliance initiatives related to Ratings & Reviews content.
• Perform auditing activities to ensure content aligns with established moderation and compliance guidelines.
• Review customer usernames and assist with identifying inappropriate content for removal.
• Help maintain a safe, high-quality, and brand-appropriate customer content experience.

Qualifications

• 3+ years of experience in Digital Content Operations, Ecommerce Content, Content Management, Site Content, or a related field.
• Experience working within content management systems (CMS).
• Knowledge of user-generated content (UGC), content curation, digital asset management, or ecommerce content operations.
• Experience conducting content audits, quality assurance, or content governance initiatives.
• Strong organizational skills with exceptional attention to detail.
• Experience creating documentation, knowledge bases, SOPs, or internal process guides.
• Ability to collaborate effectively with cross-functional teams and external vendors.
• Proficiency with Microsoft SharePoint and Microsoft Office.

• Experience supporting ecommerce, retail, or consumer-facing digital experiences.
• Familiarity with Ratings & Reviews programs or UGC platforms.
• Experience evaluating digital customer experiences and identifying opportunities to improve content quality.
• Background in beauty, retail, or consumer products is a plus.

If you enjoy bringing structure to content, improving digital experiences, and ensuring every detail meets a high standard, we'd love to hear from you.

The target hiring compensation range for this role is $35.00/hr to $37.00/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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