Life Safety / Security Communication Specialist

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Life Safety/Security Communications Specialist, you'll serve as the vital communication hub within a fast-paced, multi-discipline operations center, directly safeguarding personnel and assets for our clients. This role places you at the center of critical incident response, where your ability to receive, assess, and dispatch emergency and non-emergency calls makes an immediate difference. You'll maintain constant situational awareness by monitoring access control systems, surveillance cameras, fire alarms, and other critical infrastructure across multiple sites. Working collaboratively with security, EH&S, facility operations, and crisis management professionals, you'll ensure rapid, appropriate responses to incidents while supporting business continuity objectives. Your exceptional customer service and decisive action during high-pressure situations will contribute directly to JLL's reputation for operational excellence and client protection.

What your day-to-day will look like:

* Process emergency calls for security, fire, EMS, and HazMat incidents, evaluate priorities using Emergency Medical Dispatch guidelines, provide pre-arrival instructions, and dispatch appropriate resources per established protocols.

* Monitor and respond to access control system alarms, video surveillance systems, fire alarm panels, and multi-site radio communications, assigning appropriate resources to investigate and resolve issues.

* Utilize the Critical Event Management platform to disseminate urgent messages to key stakeholders during major events, account for personnel safety, and maintain communication with third-party monitoring companies.

* Create, monitor, and manage work orders for multiple sites using Corrigo and other work request applications, ensuring accurate data entry and timely completion of callbacks.

* Serve as liaison between site EHS, Facility, Corporate Security personnel and external emergency services (EMS, law enforcement) during incidents and emergencies, coordinating seamless information flow.

* Maintain comprehensive incident documentation using CAD systems, complete detailed incident reports as required, and identify opportunities for process improvements.

* Monitor and dispatch fire system impairments across multiple facilities while adhering to client-driven standards and business unit specifications.

Required Qualifications:

* High School diploma or equivalent with demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook).

* Willingness and ability to work 12-hour rotating shifts including days, nights, weekends, holidays, and mandatory overtime as an essential employee during all site closures and emergencies.

* Strong multi-tasking abilities with excellent organizational skills, capable of functioning effectively in dynamic, high-pressure environments both independently and as part of a team.

* Excellent interpersonal skills with strong emphasis on customer service, business writing, and verbal communication abilities.

* Detail-oriented with strong analytical skills and the ability to research information, identify priority issues, and escalate concerns appropriately.

* Ability to sit for extended periods while maintaining focus and situational awareness across multiple monitoring systems simultaneously.

* Completion of Public Safety Telecommunicator I certification and Emergency Medical Dispatch (EMD) certification within required timeframe.

Preferred Qualifications:

* Associate's degree in emergency management, criminal justice, communications, or related field.

* Two or more years of experience in security operations centers, law enforcement, emergency medical services, fire services, or related public safety roles.

* Technical knowledge of access control systems (C-Cure 9000), video surveillance platforms (Milestone), and CISCO phone systems.

* Experience with threat assessment tools and emergency mass notification systems for critical event management.

* Current CPR certification, Emergency Medical Technician (EMT) certification, or Public Safety Telecommunicator credentials.

* Familiarity with Computer-Aided Dispatch (CAD) systems and multi-site facilities management platforms.

* Demonstrated experience coordinating with external emergency response agencies and managing complex incident communications.

Location: Onsite

Work Shift: Two-week rotating Pittman Schedule (2-2-3 rotation: Week 1 - 4 days/Week 2 - 3 days or Week 1 - 3 days/Week 2 - 4 days).

Alternative 40-hour weeks (1st, 2nd, or 3rd shifts) may be utilized based on operational needs.

Shift differential of 8% and 10% applies.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.