Intern - Year Round (Lending)

Overview

Collateral Operations supports Navy Federal's consumer lending portfolio by managing vehicle title and lien servicing activities, ensuring loans maintain valid proof of ownership and comply with state and regulatory requirements. The department partners with members, DMVs, dealerships, repossession vendors, and internal business units to protect the credit union's collateral position, minimize financial risk, and deliver an efficient member experience throughout the life of the loan.

***A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application.

Responsibilities

* Research and resolve title, lien, and ownership discrepancies by coordinating with state DMV agencies, vendors, dealerships, and internal business partners to ensure accurate collateral records
* Process and maintain collateral documentation, including title transfers, lien perfection, lien releases, and title corrections, while ensuring compliance with state-specific regulations and credit union policies
* Analyze collateral-related exceptions and automated system data to identify processing issues, support operational efficiency, and ensure timely resolution of member and business unit requests
* Provide support to assigned department; may work on small projects or portions of larger projects
* Support business strategy and initiatives within the business unit and/or across the organization
* Assist and collaborate with various levels of staff to accomplish tasks/assignments
* Perform research and analysis; may include quantitative and/or qualitative analysis
* Maintain professionalism in all interactions, placing member service as priority
* Provide comprehensive day-to-day operational support
* Provide support in functional areas of the credit union
* May provide direct member service in high volume situations
* Process and update data in automated systems; may generate and analyze reports
* Perform other duties as assigned

Qualifications

* Must be pursuing a degree from an accredited college/university, preferably Finance, Accounting, Business Administration, Economics, Business Analytics, Data Analytics, or other related business and quantitative disciplines
* A solid technical skillset and/or strong business acumen, particularly the ability to analyze data, identify trends, make sound business decisions, and communicate findings effectively
* Ability to exercise initiative and good judgment to make sound decisions
* Bedside manner, not just internal communication, but also in the event they need to speak with members.
* Ability to adapt to new technologies
* Ability to provide exceptional customer service
* Ability to work independently and in a team environment
* Effective interpersonal, verbal, and written communication skills
* Effective research, analytical, and problem solving skills
* Effective skill maintaining accuracy with attention to detail and meeting deadlines
* Effective word processing and spreadsheet software skills
* Effective organizational, planning and time management skills

Desired Qualifications:

* Experience using Microsoft Excel for data organization, analysis, and reporting
* Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Teams
* Experience in data analytics, operational reporting, and process improvement
* Communication with impact and be committed to self-development

Hours: Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)
Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

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