Student Services Specialist - 202

Bachelor's Degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

N/A

Focusing on Technology, Compliance, and Quality, the Registrar's Office connects students, faculty, and staff with approved policies, procedures, and processes to maintain timely and accurate academic records and curriculum. We balance best practices with forward thinking and new technologies to provide quality and compliant services to students, faculty, staff, and the community.

The Student Services Specialist (Lead Conferral Specialist) executes various cross-functional aspects of registration, student records, and customer service to the UNCP community. The Lead Conferral Specialist is responsible for the degree audit, conferral and graduation processes for each student, including commencement preparation, issuing diplomas, applying course substitutions, waivers, and grade replacements, etc. This position will also support the major office processes of send/receive transcripts, transcript evaluation, drop/add/withdraw courses, major change, course overload, course repeat, address change, name change, degree/enrollment verifications, room scheduling, readmission, and more. This position interacts with a broad range of campus partners to support students. The Lead Conferral Specialist is responsible for answering and addressing/directing incoming calls to the Registrar phone lines, emails to the Registrar inboxes, and walk-ins and helping with internal office questions.

* Professionally and clearly communicate when answering several phone lines, email boxes, and face-to-face inquiries from students, staff, faculty and other constituents; accurately advise to relevant policies, processes and resources; evaluate facts to troubleshoot issues.

* Lead the conferral team to task completion. Audit degree progress for final graduation clearance. Process degree conferral and graduation applications. Communicate eligibility requirements with students and advisors. Apply degree audit exceptions, including course substitution, grade replacement, and waiver requests. Monitor accuracy of degree audit system. Issue diplomas. Organize and execute commencement ceremony tasks, e.g. list of participants, grad finale event, honor cords, tickets, student check-in, etc.

* Provide support to Registrar Office functions as needed, including send/receive transcripts, transcript evaluation, drop/add/withdraw courses, major change, course overload, course repeat, address change, name change, degree/enrollment verifications, room scheduling, readmission, etc.

* Process mail and scan documents into corresponding student files.

* Update standard operating process documents quarterly.

* Contribute to the success of official events, including, but not limited to commencement and new student orientation, which may occur in evenings and weekends.

* Perform other duties as assigned.

Skills and Abilities:
* Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of the university.
* Dedication to customer satisfaction by providing quality, timely and accurate services.
* Ability to lead others to achieve goals and results.
* Skills in active listening, critical thinking, verbal and written communication.
* Ability to work with diverse populations and build relationships in a team environment.
* Analyze and evaluate a situation to address/route appropriately.
* Ability to handle multiple work unit priorities and projects independently.
* Ability to work with organization, accuracy and diligence.
* Ability to multi-task and prioritize competing deadlines in a high-volume, fast-paced environment and to switch between tasks if required.
* Ability to maintain confidentiality and compliance.
* Ability to adapt, change and learn new procedures.
* Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math.
* Proficiency in MS Office and other related programs and ability to assimilate to new technologies quickly.
* Knowledge of common higher education standards, policies and procedures, and FERPA.
* Student Information System experience preferred.

None

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.