Lead Scrum Master

JOB SUMMARY: This position is a servant leader of highly collaborative development teams practicing Agile and delivering to the business in an iterative manner, using Agile best practices, continuous improvement, and leading without authority. Ideal candidate enjoys fast-paced environment, thrives under ambiguity and embraces change passionately. They help their teams adopt and improve on the Scrum methodology. Coaching their teams to higher levels of maturity by continually improving their process, and ensuring that they adhere to the Scrum framework. Leveraging prior extensive training and experience, this position is able to coach new and existing teams and provide mentorship and support to the Scrum Master community.

JOB ROLES AND RESPONSIBILITIES:

1. Facilitate Scrum ceremonies for multiple Scrum teams, such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
2. Enable the team to become high performing, predictable, empowered and self-organized
3. Coach and guide the team in Agile delivery best practices, foster an agile mindset and a culture of continuous improvement
4. Ensure team works at a sustainable pace and protect the team from external distractions
5. Measure team delivery maturity and performance, and review the metrics with the team to identify improvement opportunities
6. Capture, maintain, and report KPIs
7. Assist with, and/or, participate in, PI Planning
8. Assist with release planning and deployment activities, as needed
9. Participates in the Scrum Master Community of Practice sharing ideas, observations and opportunities for improvement
10. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
11. Assist with the development and maintenance of Scrum Master onboarding and training curriculum
12. May assist with launching new Scrum teams and coaching other Scrum Teams
13. Run Best Practice Groups or topic-based Communities of Practice, as needed
14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE: Incumbent works under minimal direction and uses independent judgment to identify issues, trends & problems and recommend action plans and evaluate results on projects that may not be clearly defined. Work is varied and complex, requiring the individual to use a broad range of knowledge gained through prior Scrum Master and project management experience. The position works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decision and taking action.

JOB REQUIREMENTS (Education, Experience, and Training):

• Minimum Bachelor's Degree in IT or Computer Science, or 4 years of related experience
• 5+ years as a Scrum Master
• Experience with distributed (offshore and remote) teams
• Experience with multiple teams at the same time
• Advanced Scrum Master Certification or elevated SAFe certification (Preferred)
• Experience with writing SQL queries
• Understanding of DevSecOps process
• Extensive experience with SAFe and PI Planning
• Knowledge and/or experience with widely successful Agile techniques: BDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, and Agile Games
• Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (e.g., numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)
• Knowledge of other Agile approaches, such as Kanban and XP preferred
• Knowledge of Healthcare industry and understanding all major workflows associated with the healthcare claim processing preferred
• Communication (oral, written and listening), project management, analytic, organization, interpersonal, prioritization, multi-tasking, initiating, communication, planning and technical skills
• Ability to develop and maintain collaborative and cooperative relationships throughout the organization
• Ability to facilitate teams and client relationships to satisfy needs and identify improvements
• Ability to demonstrate commitment to excellent customer service and follow-through
• Ability to manage multiple simultaneous projects including continuous evaluation and re-ordering of priorities as business needs dictate
• Ability to effectively present information and respond to questions from internal and external customers
• Ability to be flexible and creative in problem solving and identifying process improvements
• Ability to anticipate business needs and think with a business owner mind-set

COMPENSATION

The salary range for this position is $120-140K/year. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

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Why Claritev?

Healthcare is complex. We help make it clearer.

At Claritev, you'll do work that matters. Together, we're helping make healthcare more transparent and affordable for all through the power of data, technology, and expertise. We offer meaningful opportunities to grow your career, collaborate with talented colleagues, and make an impact on the clients and communities we serve. If you're looking for purpose, growth, and a team that succeeds together, you'll find it here.

What Guides Us

At Claritev, innovation, agility, and a focus on results drive our success. We embrace bold thinking, work as one team, take ownership, and strive for excellence in everything we do - creating meaningful impact for our clients, communities, and each other.